Olivia Fa'aseu
Papatoetoe,AUK
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action.
Overview
18
18
years of professional experience
Work History
Truck Dispatcher
Unite Logistics
07.2021 - Current
- Answered phone calls and responded to customer emails.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
Accounts Manager/Truck Dispatcher
Transport Investments Ltd
08.2014 - 07.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 3-5 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts.
Online Shopper
Foodtown
01.2006 - 10.2008
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
Education
No Degree - Call Centre
Progressive Enterprise Ltd
Mangere03.2006
Skills
- Work Order Entry
- Reading Comprehension
- Tracking Tasks
- Freight Forwarding
- Customer Service Standards
- Trucking Dispatching
- Professional Relationships
- Dispatch of Drivers
- Dispatcher Monitoring
- Client Correspondence
- Warehousing Environments
- Call Center Environment
- Customer Inquiries
- Logistical Operations
- Written and Oral Communications
- Paperwork and Documentation
- Telephone Etiquette
- Fleet Operations
Timeline
Truck Dispatcher
Unite Logistics
07.2021 - Current
Accounts Manager/Truck Dispatcher
Transport Investments Ltd
08.2014 - 07.2021
Online Shopper
Foodtown
01.2006 - 10.2008
No Degree - Call Centre
Progressive Enterprise Ltd
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