Olivia Grace Missen
Lower Hutt,New Zealand
Summary
Detail-oriented Health Professional with a Bachelor of Health Promotion and experience in national health program support. Contributes to the National Cervical Screening Programme, ensuring compliance with national standards and maintaining accurate records. Designs educational materials, conducts training sessions, and mentors staff to enhance service delivery and health outcomes for women in New Zealand.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Quality Administrator
National Cervical Screening Programme
, Wellingtion
09.2024 - Current
- Progressed from Service Coordinator to Quality Administrator, supporting national cervical screening programme compliance and quality assurance.
- Maintain accurate participant records, test results, and screening histories to support women's health outcomes in New Zealand.
- Prepare and quality-check communications, including letters and follow-up notices, ensuring compliance with programme standards.
- Design and deliver step-by-step guides and learning sessions for new and existing team members, ensuring clear understanding of processes and compliance standards.
- Mentor and support team members in auditing, reporting, and programme tasks, fostering a collaborative and learning-focused environment.
Nanny
01.2022 - Current
- Provided daily care and supervision for children of different ages, ensuring a safe and supportive environment.
- Prepared meals and managed hygiene and household routines, maintaining consistency and safety.
- Communicated effectively with parents regarding children's progress, challenges, and daily updates.
- Exhibited responsibility, reliability, patience, and adaptability, ensuring consistent and supportive care.
COVID-19 Administrator
Te Awakairangi Health Network
01.2021 - 01.2022
- Facilitated community access to rapid antigen tests, aiding in the early detection of COVID-19.
- Managed high-volume vaccination and testing bookings, ensuring accuracy and seamless operation for participants.
- Followed strict public health protocols to guarantee safety for staff and participants.
- Assisted team in streamlining processes to enhance efficiency during peak demand.
Swimming Instructor
Hutt City Council
01.2019 - 01.2021
- Delivered structured swimming lessons for children and adults, adapting instruction to different skill levels and learning styles.
- Supervised aquatic activities, ensuring participant safety and consistent enforcement of pool rules.
- Communicated participant progress and safety information to parents and swimmers, fostering transparency and trust.
- Promoted positive behavior and respect within group learning environment, enhancing overall participant engagement and confidence.
Receptionist
Wellington Ultrasound
06.2024
- Managed appointment bookings, scheduling, and data entry, maintaining high accuracy and confidentiality for patient records.
- Coordinated patient flow and provided relevant documentation to assist clinical staff, ensuring timely communication.
- Provided front-desk support in a busy clinical environment, welcoming patients and ensuring smooth daily operations.
- Maintained professional relationships with patients and staff, contributing to a positive clinic experience.
Education
Bachelor of Health Promotion -
St Oran's College
New Zealand10-2024
Skills
- Quality assurance
- Compliance monitoring
- Data reporting
- Record management
- Health administration
- Health and safety awareness
- Stakeholder liaison
- Staff mentoring
- Analytical problem solving
- Team collaboration skills
- Reliability and adaptability
- Continuous learning mindset
Certification
Bachelor of Health
Timeline
Quality Administrator
National Cervical Screening Programme
09.2024 - Current
Receptionist
Wellington Ultrasound
06.2024
Nanny
01.2022 - Current
COVID-19 Administrator
Te Awakairangi Health Network
01.2021 - 01.2022
Swimming Instructor
Hutt City Council
01.2019 - 01.2021
Bachelor of Health Promotion -
St Oran's College