Olivia Haddon-Jones
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Reliable and upbeat retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning.
Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Supermarket Assistant
Seddon Supermarket
08.2021 - 07.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Prepared orders for customers without delay to deliver excellent service.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Hospitality Worker
Cosy Corner 1989
03.2021 - 07.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Retail Assistant
Pak N Save
08.2018 - 11.2020
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Marlborough Girls' College
Blenheim, NZ11.2020
Skills
- Seasonal Displays
- Marking Down Products
- Accurate Cash Handling
- Grocery Standards
- Store Appearance
- Price Checking
- Food Safety Understanding
- Removing Defective Products
- Damaged Item Processing
- Willingness to Learn
- Safety Standards
- Excellent Communication
Timeline
Supermarket Assistant
Seddon Supermarket
08.2021 - 07.2023
Hospitality Worker
Cosy Corner 1989
03.2021 - 07.2021
Retail Assistant
Pak N Save
08.2018 - 11.2020
High School Diploma -
Marlborough Girls' College
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