Olivia Hartley
Tauranga,BOP
Summary
Driven and results-oriented professional with extensive experience in customer service and sales. Demonstrated expertise in cash handling and sales, enhancing customer satisfaction and loyalty through exceptional service and visual merchandising skills. Proven ability to exceed sales goals, foster team cooperation, and maintain high standards of service, contributing to significant business growth.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Hannahs
02.2024 - Current
- Handled customer inquiries and complaints professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Store Assistant
The Fresh Market
09.2022 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Operated POS system to process payments and provide receipts.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Service Deli Assistant
New World Gate Pa
01.2022 - 08.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at the counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Replenished serving stations with fresh food and cleaned up spills.
Education
High School Diploma -
Tauranga Girls' College
Tauranga, NZ11.2024
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Visual Merchandising
- Customer Service
Hobbies
I am a 17 year old college student with aspirations of becoming a book editor and publisher. In my spare time I enjoy, reading, baking, and relaxing with a movie.
Timeline
Sales Assistant
Hannahs
02.2024 - Current
Store Assistant
The Fresh Market
09.2022 - 12.2023
Service Deli Assistant
New World Gate Pa
01.2022 - 08.2022
High School Diploma -
Tauranga Girls' College
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