Olivia Hofmans

• Ordering of small animal prescription foods from standard foods, pet supplies (bedding, sprays, toys etc)
• Ordering of large animal restricted drugs, standard drugs for farmer use and farm supplies
• Liaise with multiple reps regarding ordering, stock queries, pricing, specials, promotions (Provet, Masterpet, Petware, Ethical Agents etc)
• Running of daily and monthly sales reports flea, food, farm supplies, drench, large animal drugs reports ensuring stock is kept at the correct level.
• Fixing stock discrepancies daily (ex. finding missing stock) using the camera system to go through footage, working out why food has gone missing or has been sold incorrectly and resolving.
• Being first point of contact for stock queries. Clients wanting ETA's, food recommendations, ordering of specific foods etc.
• Liaising with clients who are cost constrained. Working out payments plans with them to ensure payments will be made until bills are paid off, recommending Afterpay or Finance options.
• Point of contact for new staff members, teaching them how to use Vision Software (making bookings) speaking to clients on the phone, serving, teaching them about different foods/flea products.

• Creating and managing bookings for small and large animal cliental both in clinic and on the phone (ex. sick animals, emergencies, prescription repeats, calvings) ensuring they are dealt with in high manner, as these can be time sensitive and owners can be highly emotive at the time of booking.
• Selling over the counter products (flea treatments, toys, ointments, creams etc) ensuring product knowledge is current and up to date regarding multiple products in store.
• Daily stock counts - printing and counting a range of product counts (flea, food, farm supplies, seasonal goods etc) finding and fixing discrepancies if the counts are out/incorrect.
• Ensuring cremations are up to date. Making sure the bodies to be dispatched match what is lodged in the Truely Treasured portal before collection.
• Processing of Vet day sheets, entering in the information given on the day sheet onto the clients profile, double checking the correct job, drugs and materials were used.
• Processing of Lab fees, ensuring Gribbles and Idexx charges match what the vet has charged within Vision. If not correct, communicating with the correct vet to ensure the correct charge is made to the client.
• Updating and cleaning out the prescriptions cupboard, contacting clients if medication is yet to be collected or still needed.
• Checking daily info email, forwarding lab results to Vets, contacting clients who have queried through the email in a prompt manner.
• Running of live milk cultures, given by large animal clients. Gloving up, pouring milk into cartridge, placing into the Mastatest machine and entered correct client details into website so results can get sent.
• Dispensing over the counter vaccines, following the correct procedure of gloving up, drawing up the correct dose, using the right size syringe and needle and then charging.
• Daily cleaning, vaccuming, wiping down benches, cleaning out the dog wash, cleaning up animal accidents if need be.

• Enter and analyse frozen/ambient food orders
• Meet morning and afternoon deadlines
• Organise the dispatch of product on and offsite. This includes truck bookings, documentation (invoices, waybills etc) and advising customers of any deals.
• Communicate with the Operations Managers and Customer Services personal regarding dispatches, short orders, proof of deliveries etc.
• Liaise with and process orders from the Sales Manager and Sales Representatives.
• Work with the Accounts Payable and Receivable team when processing credits and claims
• Organise fundraising orders for dispatch throughout New Zealand.
• Creation of advertising materials for the Store included the 'Welcome Board' to the store customers.
• Creation of notifications and flyers for Senior Management that can be either paper based or more frequently on the staff electronics screens. This ensure visitors to the site have a personalised greeting and that the staff know what it is occurring or coming up in the future.
• First point of contact for IT issues included formatting of documents and printer queries.
• General Administration activities such as greeting customers at the front counter, assisting with queries, answering phone, ordering stationary for the office and factory.

• 2 am - 2 pm shift work within the bake house
• Packing frozen food products off different food lines
• Monitoring and loading industrial ovens
• Spot checking products (ex. croissants, danishes)
• General cleaning duties

• Ensuring all swimmers no matter what age are safe
• Provide aid to injured swimmers
• General cleaning jobs on site

Swim School Teacher

• Teach children from ages of 4 - 13 how to swim (class sizes from 1 to 6 pupils)
• Back to back lessons (up to 6 classes in one evening)
• Progressed to one on one private lessons

Receptionist

• General customer service (greeting customers, answering phones)
• Booking children into swimming lessons and holiday programmes
• Running the retail shop
• General cleaning jobs (tidying reception, cleaning specific areas, washing etc)