Olivia Hong
Auckland
Summary
Hard working and motivated University of Otago student eager to leverage a strong work ethic and fast-learning abilities in a summer role. I pride myself in a results-driven approach and high standards, particularly suited for a customer service position. Proven skills in customer service, communication, and problem-solving contribute to creating seamless guest experiences while fostering a welcoming environment. Committed to teamwork and adaptability, with a focus on achieving exceptional outcomes in collaborative settings. Thorough team contributor with strong organisational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritising tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Chemistry tutoring
01.2024 - Current
- Highschool level chemistry tutoring
- Ncea level 2 and 3
Front of House
Night n Day
03.2025 - 07.2025
- Customer service
- Coffee, food and milk bar preparation and service in both the front and back of house
- Shop restocking
- Cash up
- Cleaning
- Uber and door dash orders
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
Cafe Assistant
Teed St Larder
12.2023 - 02.2024
- Running food and drinks to tables
- Taking food and drink orders in
- Polishing cutlery
- Cleaning and clearing tables and front of house
Catering and Cleaning
Fire Recruitment
12.2023 - 02.2024
- Running food and drinks
- Cleaning and Clearing tables
- Cleaning rooms (Rest Home), Kitchen areas, Front of House
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Front of house employee
The cheesecake shop
03.2022 - 09.2023
- Training new staff on front of house procedures, customer relations and cleaning
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Operated the till for cash and card transactions
- Managed the cash up at the end of shifts as well as closing and securing the store at the end of the trading day
- Flexibility to work extra shifts when needed
- Decorated cakes to the standard as set by the company
- Cleaning and sanitising bathrooms, work areas, kitchens to maintain a healthy and clean working environment
- Building positive relationships with customers and other staff
- Provided exceptional customer service, ensuring positive dining experiences and repeat business.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
Personal Assistant
Cinco Cine
08.2020 - 11.2021
- Inspected merchandise, reporting problems and or defects
- Assembled packages and according to company standards
- Running general errands (transporting people/ packages, company vehicle maintenance- fixtures, petrol etc)
- Packing and quality checking merchandise
- Packing and preparing orders
- Organising and cleaning
- Running personal errands
- Organising (emails, invoices)
- Script and music organisation
- Managed complex calendars and scheduled appointments for executives to enhance productivity.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Bachelor of Science - Chemistry And Forensic Analytical Science
University of Otago
Dunedin, NZ11-2027
High School Diploma -
Epsom Girls Grammar School
Auckland, NZ11-2023
Skills
- Patience and empathy
- Laboratory skills
- Teaching strategies
- Teamwork and collaboration
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Organisational skills
- Adaptability and flexibility
- Health and safely conscious
Work Summary
At my previous jobs I worked front of house serving customers while also being flexible to fill different back of house positions as needed, attending to bosses and employers needs (personal and business as the job permits). I was able to learn to work in busy stressful conditions while keeping the front and back of house working areas clean and tidy. My jobs included filling orders, serving customers, cleaning, decorating cakes, training new staff, driving and organising.
Timeline
Front of House
Night n Day
03.2025 - 07.2025
Chemistry tutoring
01.2024 - Current
Cafe Assistant
Teed St Larder
12.2023 - 02.2024
Catering and Cleaning
Fire Recruitment
12.2023 - 02.2024
Front of house employee
The cheesecake shop
03.2022 - 09.2023
Personal Assistant
Cinco Cine
08.2020 - 11.2021
Bachelor of Science - Chemistry And Forensic Analytical Science
University of Otago
High School Diploma -
Epsom Girls Grammar School