Olivia Koumakis
Auckland,New Zealand
Summary
I'm looking for full-time work.
I previously worked at Blue Elephant Thai restaurant for two years and Peter alexander Sylvia park for a little over one year. I proved to myself that I am a capable, solution oriented, successful employee who is determined to prove my many capabilities in the workforce. I learned to ensure orderly structure in the work environment and how to handle difficult situations. I work skillfully and will give every task my all. I now know how to swiftly work around speed bumps in the work force in a professional manner, and I am now excited to dive right into another job because of how much growth these jobs have provided me.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Marie Hughes
Sylvia Park, Auckland
04.2023 - Current
Peter Alexander Supervisor:
I learned to be highly intuitive and to constantly strive while working in a fast paced retail store so I can swiftly prioritise and communicate to customers who need assistance.
- Assisted and solo managed training new employees regarding customer service skills, upselling, successfully assisting customers, and finishing tasks in a timely matter.
- Always had a strong ethic of exceeding customer satisfaction.
- Supervised and solo managed daily operations on the shop floor, which included preparing zoning chart and ensuring the rotations, opening and closing the store, which consisted of cashing up the till, managing stock loss and prevention in the store, resolving customers queries and issues, restocking the shop floor and assisting in floor moves.
- Ensured health and safety procedures were always met, for example, ladder safety and how to safely navigate the ladder around a compact small store.
- Trained to oversee difficult situations and what were the best options to resolve them.
- Strived to build strong connections with each customer
- Offered guidance for the staff who required further training on customer service strategies and techniques.
- Regularly checked the stores KPI'S so I could manage the store budget and target figures of the day; this included calculating what each staff member should make per hour in order to complete our final target figure.
- Calculated sale reports to create target figures and had a "product of the day" to ensure the store's turnover could constantly improve.
- Ensured there were consistent sales from me and my team members, specifically at the "front line" to provide a better shopping experience for customers
- Boosted customer satisfaction with proactive and strategic approaches to successfully meet customers requirements.
- Constantly reviewed the store's work environment and found resolutions to concerns or issues among the staff.
Waitressing
Blue Elephant Thai restaurant
Auckland, New Zealand
03.2021 - 03.2023
Waitressing at Blue Elephant Restaurant:
This job provided me with a proven track record of always ensuring the best of the customers interest and having constant flexibility to cover shifts when needed. I learned to successfully endeavour to be professional and solution focused in high pressure situations.
- I managed work shifts in the restaurant.
- Many nights, I had to close the restaurant, do the taking, and if any customers had a problem, I was there to resolve it in a prompt, patient, and polite manner.
- Having a "can do" attitude for every customer who walks through the door.
- I successfully worked with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- My responsibilities as a waitress is to, greet customers, bring them to their table, recommend food and drink on the menu, be positioned to help any customer efficiently, handle money, plate/serve food, and make/serve drinks.
- When answering the phone at work, I am responsible for taking takeaway orders, being available to help with any dietary or allergy concerns and requests, collecting booking details, and submitting booking info into the tablet.
- My duty for the restaurant's health and safety is to wash hands regularly, every night clean areas where customers touch, tables are wiped thoroughly, and anything dropped on the floor is replaced.
Education
Howick College
01.2022
Skills
- Active listening skills
- Adaptable
- Flexible
- Leadership skills
- Problem solving
- Attentiveness
- Diligent
- Empathetic
- Calm mannered
- Hyper conscious
- Determined
Accomplishments
Two acknowledgements from Peter Alexander:
Customer service acknowledgement by my regional, and receiving a certificate from another regional, for my customer service skills and proactively achieving supersales.
Two acknowledgements from Blue Elephant:
"The service was outstanding. Olivia, our waitress, was so friendly and efficient. All the staff acknowledged us with smiles as they went by." (written by 292MichaelB292 on trip advisor)
"I can't say enough about the service and awesome interaction with the wait staff ( big shout out to Olivia..just the loveliest waitress ever!)"
Languages
English
Native/ Bilingual
Timeline
Retail Supervisor
Marie Hughes
04.2023 - Current
Waitressing
Blue Elephant Thai restaurant
03.2021 - 03.2023
Howick College
Child care centre (voluntarily)
Howick Playcentre, Auckland, New Zealand, 01/05/22, 17/07/22
My responsibility as a childcare worker was preparing food, creating workshops for the children,
reading stories to them, ensuring the cleanliness of the play centre, and following health and safety
procedures. I did this voluntarily for over two months.
References
- Marie Hughes, regional manager- Peter Alexander, 0272009254
- Coralee Penny, cluster manager - Peter Alexander, 0272827857
- Karen Bevins, Manager/owner - Blue Elephant Thai Restaurant, 09 215 8651
Hobbies and Interests
- I love to exercise when I can. I aim to run at least 5kms a couple days a week.
- listening to podcasts. Whenever I'm cleaning driving or exercising podcasts are my go to!
- I love to walk, so I always go with my dog Zoey and take on new adventurous walks every day.
- Travel. My family and I love to go to different countries and areas of NZ to learn new things while spending time together.
- Listening to Ted Talks. I enjoy these because they help me properly understand different meanings of human behaviour and the brain.
- Documentaries that are about nature or murder mysteries. Raising lots of animals, for example, I have adopted 5 orphan lambs, and I have raised them, so they can live a happy life.
- Journalling. I got into journalling 5 years ago. I love writing down my goals, how my day has been, what im feeling, and how I can be the best version of myself.
- I love playing football for fun.
- Spending time with my mum and dad.
- I love reading non-fiction and fiction books, it provides a good scope for the imagination!
Child care centre (voluntarily)
Howick Playcentre, Auckland, New Zealand, 01/05/22, 17/07/22
My responsibility as a childcare worker was preparing food, creating workshops for the children,
reading stories to them, ensuring the cleanliness of the play centre, and following health and safety
procedures. I did this voluntarily for over two months.
References
- Marie Hughes, regional manager- Peter Alexander, 0272009254
- Coralee Penny, cluster manager - Peter Alexander, 0272827857
- Karen Bevins, Manager/owner - Blue Elephant Thai Restaurant, 09 215 8651
Hobbies and Interests
- I love to exercise when I can. I aim to run at least 5kms a couple days a week.
- listening to podcasts. Whenever I'm cleaning driving or exercising podcasts are my go to!
- I love to walk, so I always go with my dog Zoey and take on new adventurous walks every day.
- Travel. My family and I love to go to different countries and areas of NZ to learn new things while spending time together.
- Listening to Ted Talks. I enjoy these because they help me properly understand different meanings of human behaviour and the brain.
- Documentaries that are about nature or murder mysteries. Raising lots of animals, for example, I have adopted 5 orphan lambs, and I have raised them, so they can live a happy life.
- Journalling. I got into journalling 5 years ago. I love writing down my goals, how my day has been, what im feeling, and how I can be the best version of myself.
- I love playing football for fun.
- Spending time with my mum and dad.
- I love reading non-fiction and fiction books, it provides a good scope for the imagination!
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