Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia La Rosa

Kumeu,North Island

Summary

Energetic and optimistic customer service representative with 4 years of professional experience assisting customers. Can work well on all social media platforms and studied marketing for one year at Auckland University of Technology. Currently working as a Deli Manager at Boric Food Market with great time management, multitasking and scheduling skills. I am also very dependable in handling operational needs and improving office performance as I worked full time as an Reception Administrator. I am self-motivated and will willingly take on various tasks in busy settings. Passionate about technology and creative promotional strategies to satisfy a customers needs.

Overview

7
7
years of professional experience

Work History

Deli Manager

Boric Food Market
Kumeu, Auckland
08.2023 - Current
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Created displays to attract customers to the deli section.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delegated work to staff, setting priorities and goals.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Receptionist Administrator

Linen House
Albany, Auckland
03.2022 - 08.2023
  • Received parcels, routed mail and opened packages for staff.
  • Organized files and spreadsheets using Excel.
  • Discussed quality problems with employees, identifying causes and issues to find solutions.
  • Resolved customer complaints or answered customers' questions.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Provided order tracking information and resolved issues when needed.
  • Responded promptly to emails from customers and other departments within the organization.

Shop Assistant

Boric Food Market
Kumeu , Auckland
05.2019 - 02.2022
  • Maintained work area organisation and cleanliness to uphold production levels and safety standards.
  • Maintained ideal stock levels of work supplies for shop needs.
  • Organised ingredients and restocked supplies to prepare for busy periods.
  • Operated cash register to accept and process cash, card and mobile payments.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Customer Service Associate

Phill Greig Strawberry Gardens
Kumeu , Auckland
10.2017 - 04.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Maintained cleanliness of showcase, lobby and patio area, tables and chairs.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Developed and trained staff on new eye-appealing, delicious-tasting ice cream treats to keep customers coming back.

Education

High School Diploma -

Hobsonville Point Secondary School
Auckland
11.2020

Some College (No Degree) -

Auckland University of Technology
Auckland

Skills

  • Product Knowledge
  • Customer Service
  • Team Management
  • People Skills
  • Critical Thinking
  • Active Listening
  • Reliable and Trustworthy
  • Strong Work Ethic
  • Organisational Skills
  • Computer Skills
  • Positive Attitude
  • Time Management and Prioritization
  • Documentation and Recordkeeping
  • Call Handling
  • Client Relations
  • Ordering Supplies
  • Task Delegation

Timeline

Deli Manager

Boric Food Market
08.2023 - Current

Receptionist Administrator

Linen House
03.2022 - 08.2023

Shop Assistant

Boric Food Market
05.2019 - 02.2022

Customer Service Associate

Phill Greig Strawberry Gardens
10.2017 - 04.2019

High School Diploma -

Hobsonville Point Secondary School

Some College (No Degree) -

Auckland University of Technology

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Olivia La Rosa