OLIVIA MA’ILO
Lower Hutt
Summary
I am a confident, resilient individual who is a dedicated team player. I have a aptitude for customer service and embracing diverse perspectives, I firmly believe that perseverance will add value to any business, which will build a strong supporting community that meets the Target Goal.
Overview
10
10
years of professional experience
Work History
HQ Support Officer/ OVP Officer
Electoral Commisson
09.2023 - 01.2024
- Maintained stable workflow within fast-paced and stressful environment
- Trained and led staff on strict operating produces
- Organizing and managing various reports.
- Inserted, modified, and arranged information on database systems.
- Preparing and Delivering International packages and data to various departments.
Cafe Worker
Cafe Soleil
06.2023 - 06.2023
- Creating a friendly environment with a welcome attitude
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Handled high-pressure situations calmly while multitasking effectively during peak hours.
Domestic Cleaner
Self-employeed
01.2019 - 06.2023
- Variety of cleaning techniques and routine
- Achieved client satisfaction with fast-paced, detailed oriented service.
- Organised and created living spaces to be functional, clean, and aesthetic.
- Ability to tackle challenging projects within a diverse team.
Volunteer Cafe Worker
Hope Centre Church
06.2014 - 01.2017
- Basic Food Training
Elderly Caregiver Volunteer
Self-Employeed
06.2021 - 02.2022
- Improved seniors'' quality of life by assisting with daily tasks, such as bathing, assistance with toilet, dressing, and meal preparation.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Patience under extreme conditions.
- Comfort and empathy in various forms of communication.
Education
NCEA LEVEL 2 -
Naenae College
Naenae, WGN11.2022
NCEA LEVEL 1 -
Naenae College
Naenae, NZ05.2020
Skills
- Excellent oral, written and listening communication skills
- Excellent customer service and interpersonal skills
- Willingness to learn and upskill
- Team leader/ Trainer
- Time efficiency
- Problem solving
- Working in diverse environments
- Quality control
Timeline
HQ Support Officer/ OVP Officer
Electoral Commisson
09.2023 - 01.2024
Cafe Worker
Cafe Soleil
06.2023 - 06.2023
Elderly Caregiver Volunteer
Self-Employeed
06.2021 - 02.2022
Domestic Cleaner
Self-employeed
01.2019 - 06.2023
Volunteer Cafe Worker
Hope Centre Church
06.2014 - 01.2017
NCEA LEVEL 2 -
Naenae College
NCEA LEVEL 1 -
Naenae College
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