Olivia Naidoo
Auckland
Summary
Forward-thinking with expertise in coordinating and managing staff and deploying successful marketing campaigns. Tenacious, organized and articulate with strong problem-solving and program leadership abilities. Offering years of progressive experience in the Veterinary Industry. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Successful at tackling problems with tenacity and sound judgment.
Overview
8
8
years of professional experience
Work History
National Sales & Marketing
New Alpha Innovation
06.2022 - Current
- Responsible for the launch of Oxapex into the NZ Veterinary Industry
- Plan & coordinate attendance at National Events
- Plan & execute company held educational events for Veterinarians
- Created budget-friendly marketing campaign resulting in increased brand awareness
- Established and managed accounts
- Expanded strategies to develop market share, increase penetration and boost engagement
- Directed strategic planning, budgeting and partnership development to fuel growth and optimize profits
- Tracked and reported on key metrics for projects, events, programs and campaigns.
- Analyzed sales and marketing data for improved strategies.
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Led crisis management and provided quick turnaround solutions.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment
- Gave benefit-oriented, polished presentations driving to drive growth internally and externally.
- Created and expanded sales presentations to new and existing customers.
- Built relationships with customers and community to establish long-term business growth.
- Securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness.
- Organized promotional events and interacted with veterinary community to increase sales volume.
- Collaborated cross-functionally with headquarters and other teams nationally to maintain consistent message and experience.
- Facilitated business by implementing practical networking techniques.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Work closely and together with external parties to ensure professionalism is always maintained and requirements from these parties are always up to date (NZVA, MPI)
Senior Account Manager
SignalPET
12.2020 - 05.2022
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to International clients.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Trained and coached sales team members obtaining new accounts.
- Collaborated with VP of Sales & Marketing to determine company goals and translate goals to individual client needs.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Create lifecycle processes and touchpoints for Account Management at the company, including sales handoff.
- Turn those processes into sequences on CRM and train staff on how to use this accordingly.
- Onboarding, Adoption, Cross Sales and Engagement of the customer’s experience.
- Manage International Clients (Private & Enterprise) as their Personal Account Manager, always making sure that relationship building is key.
- Develop and own key customer success metrics including but not limited to Onboarding, Success Plan Attainment, Churn Goals, Product Adoption and Client Satisfaction.
- Serve as a subject matter expert, with clinical knowledge and insight to convey the value of SP's solutions.
- Educate clients on AI and how we apply this to Radiology.
- Model an innovative attitude that will create productive change to customers, the team and the organization.
- Provide training to Sales Development Representatives.
- Develop a solid working knowledge of the SignalPET solution to promote best practices and provide troubleshooting support to clients when necessary.
- Be the voice of the customer and provide internal feedback to maximize customer value and retention.
Manager of Operations
JJ's Automotive Supplies
Johannesburg, South Africa
04.2019 - 12.2020
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Veterinary Sales Executive
Ascendis Animal Health
Durban, South Africa
06.2015 - 04.2019
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
- Introduced, demonstrated and sold new products and systems effectively.
- Managed in-office and field sales call activity to educate and influence customers while building product sales.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Developed and implemented strategically sound business plans and tactical strategies.
- Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Developed innovative branded marketing collateral for use by sales team in sales cycle process.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Used consultative sales approach to understand and meet customer needs.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Researched potential clients and markets to prepare for appointments.
- Networked at events and by phone to expand business profits and revenues.
- Tracked customer and supply chain details for precise and timely fulfillment.
Education
High School Diploma -
Edgewater College
Pakuranga, NZVeterinary Nursing
Vet Nurse Plus
Auckland, NZSkills
- Event Planning
- Project Coordination
- Account Management
- Event Coordination
- Client Relationship Management
- Strategy Development
- Team Leadership
- Staff Development
- Brand Messaging
- Product Knowledge
- Customer Relations
- Conflict Resolution
- CRM Software
- Problem-Solving Abilities
- Brand Representation
Additional Information
Details of work experience prior to 2020 available at linkedin.com/in/olivia-lavine-naidoo
Timeline
National Sales & Marketing
New Alpha Innovation
06.2022 - Current
Senior Account Manager
SignalPET
12.2020 - 05.2022
Manager of Operations
JJ's Automotive Supplies
04.2019 - 12.2020
Veterinary Sales Executive
Ascendis Animal Health
06.2015 - 04.2019
High School Diploma -
Edgewater College
Veterinary Nursing
Vet Nurse Plus
Similar Profiles
Evette Mason-FergusonEvette Mason-Ferguson
Volunteer at Alpha Kappa Alpha Sorority Inc, Xi Alpha OmegaVolunteer at Alpha Kappa Alpha Sorority Inc, Xi Alpha Omega
Isaac GuffeyIsaac Guffey
Risk Manager at Lambda Chi Alpha - Alpha Delta ZetaRisk Manager at Lambda Chi Alpha - Alpha Delta Zeta
Tonyae S. RobinsonTonyae S. Robinson
Ivy Leaf Reporter & Public Relations Chair at Alpha Kappa Alpha Sorority, Inc. (Pi Iota Chapter)Ivy Leaf Reporter & Public Relations Chair at Alpha Kappa Alpha Sorority, Inc. (Pi Iota Chapter)