Olivia Naish
47 Kenya Street, Ngaio,WGN
Summary
I am highly motivated and hardworking person. I have a positive attitude and I am a quick learner. I adapted well to new environments and enjoy working collaboratively. I have recently completed my Bachelor of Arts degree at Victoria University of Wellington, majoring in Media Studies. I enjoy solving issues and creating change to generate successful communications amongst groups.
Overview
6
6
years of professional experience
Work History
Customer Services Officer
Inland Revenue, Pipitea
Wellington, New Zealand
11.2018 - Current
- Operating telephone and digital services to answer customer queries surrounding tax obligations, income, and debt
- Use of content management system - Haukainga
- Answering customers queries in an efficient, informative, friendly manner
- Dealing with online services
- Written communication with customers via online servies
- Organising payment plans and financial relief
Event Staff Member
Brown Bread Ltd
Wellington, New Zealand
03.2021 - 03.2021
- Filmed event for social media for the Arts Foundation of New Zealand
- Handed out communications regarding event
- Mingles with event guest and answered questions
Checkout Supervisor
Countdown Supermarket
Newtown, Wellington, New Zealand
05.2018 - 11.2019
- Providing customers with fast, efficient, friendly and knowledgeable service
- Answer customer queries and complaints in a courteous manner
- Cash handling
- Register transactions
- Working cooperatively in a team environment
- Ensure the health and safety of all store associates and customers
Checkout Operator
Countdown Supermarket
Johnsonsville , Wellington, New Zealand
04.2017 - 05.2018
- Maintain the cash counter in running condition, accept payments and make entries accordingly
- Balance the day’s transactions at daily cash closing
- Process and verify payments involving the transfer of electronic funds
- Demonstrate friendly and professional attitude towards customers
- Implement the company’s guidelines regarding customers and payments
- Assist in the stocking and rearrangement of display items in the store when needed.
Education
Bachelor of Arts - Media Studies
Victoria University of Wellington
Wellington2021
Wellington Girls College
Other Academic Achievements
Wellington, New ZealandNCEA Level 3 – Excellence Endorsement -
Wellington Girls College
Wellington New Zealand2018
NCEA Level 2 – Excellence Endorsement -
Wellington Girls College
Wellington, New Zealand2017
Royal Academy of Dance (RAD) -
Mary Rodgers Ballet Academy
Lower Hutt, New ZealandAssociates Programme -
New Zealand School of Dance
Te Whaea- National Dance And Drama Centre, WGTNScholars Programme -
New Zealand School of Dance
Te Whaea- National Dance And Drama Centre, WGTNSkills
- Multitasking and Prioritisation
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
- Critical thinker and researcher
- Understanding of Maori media in media structures
- Understanding of concepts around communication process via media forms in crisis
- Patient and Empathetic
- Excellent Attention to Detail
- IR Product Knowledge
- Patient and Empathetic
- Excellent Attention to Detail
- IR Product Knowledge
Timeline
Event Staff Member
Brown Bread Ltd
03.2021 - 03.2021
Customer Services Officer
Inland Revenue, Pipitea
11.2018 - Current
Checkout Supervisor
Countdown Supermarket
05.2018 - 11.2019
Checkout Operator
Countdown Supermarket
04.2017 - 05.2018
Bachelor of Arts - Media Studies
Victoria University of Wellington
Wellington Girls College
Other Academic Achievements
NCEA Level 3 – Excellence Endorsement -
Wellington Girls College
NCEA Level 2 – Excellence Endorsement -
Wellington Girls College
Royal Academy of Dance (RAD) -
Mary Rodgers Ballet Academy
Associates Programme -
New Zealand School of Dance
Scholars Programme -
New Zealand School of Dance
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