Olivia Nielsen
Hamilton,WKO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Front of House team member who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Main Street Deli
01.2022 - 02.2024
- Processed customer payments and balanced cash drawers.
- Cleaned and organized kitchen, dining and service areas.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Safeguarded the establishment''s reputation by strictly adhering to local health regulations and food safety guidelines during daily tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Disinfected frequently touched between guests to minimize infection risks.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Education
Bachelor of Health, Sport And Human Performance - Human Performance Science
University of Waikato
Hamilton, NZ11.2025
High School Diploma -
Solway College
Masterton, NZ11.2022
Skills
- Payment Processing
- Language skills
- Menu Memorization
- Order Taking
- Tableside Service
- Greeting guests
- Professional Appearance
- Cleanliness
- Money Handling
- Building rapport
- Multitasking
- Self-Directed
- Task Prioritization
- PPE use
Accomplishments
In-motion School of Dance Champion in 2021.
Completd in dance competions in Taupo and Palmerston North.
Dance
Commenced dancing as an eight year old and continued until 18 years of age.
Complete syllabus for hip-hop, jazz, contemporary and ballet.
Timeline
Front of House Staff Member
Main Street Deli
01.2022 - 02.2024
Bachelor of Health, Sport And Human Performance - Human Performance Science
University of Waikato
High School Diploma -
Solway College
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