Olivia-Paige Dalley
Wellington ,Aro Valley
Summary
My personal experiences with client/customer/family relations allows for a dedicated and affirming approach within the position. I maintain a skillful and competent attitude, as well as a being an adaptable and methodical learner within a profession. Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by throughout my employment and educational roles - especially those that highlight upon on leadership. Skilled in staff training and development and emotional support, achieving significant improvements in team efficiency and client relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Private Nanny
Udhjdhsjhds
Kāpiti Coast, And Wellington CBD
06.2021 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Established clear expectations for behaviour, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Supervised children on playground to help develop physical and social skills.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Hotel Front Desk Receptionist
Global Trek
Wellington
04.2021 - 09.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Enforced policies and procedures to increase efficiency.
- Monitored hotel's budget and financial records.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Assistant Store Manager
EB Games
Coastlands: Kāpiti Coast
01.2020 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Trained and managed associates in customer service and sales techniques.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
Education
Graduate Diploma - English Literature
Victoria University of Wellington
Wellington, NZ12.2025
Bachelor of Arts - Political Science And International Relations
Victoria University of Wellington
Wellington, NZ05.2023
Bachelor of Arts - Theatre Arts
Victoria University of Wellington
Wellington, NZ05.2023
High School Diploma -
Kāpiti College
Kāpiti Coast, NZ11.2019
Skills
- Schedule Management
- Toddler care experience
- Activity Planning
- Emotional Support
- Organization skills
- Telephone skills
- Data Entry
- Safety Consciousness
- Behaviour management techniques
- Customer/Client relations
- Time Management
- Staff Training and Development
- Loss prevention strategies
- Cash handling proficiency
- Store operations management
Timeline
Private Nanny
Udhjdhsjhds
06.2021 - Current
Hotel Front Desk Receptionist
Global Trek
04.2021 - 09.2021
Assistant Store Manager
EB Games
01.2020 - 05.2021
Graduate Diploma - English Literature
Victoria University of Wellington
Bachelor of Arts - Political Science And International Relations
Victoria University of Wellington
Bachelor of Arts - Theatre Arts
Victoria University of Wellington
High School Diploma -
Kāpiti College