Olivia Pangan
Sunnyvale,New Zealand
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caregiver
Bupa Care Services NZ Limited
03.2024 - Current
- Delivering care to customers, especially in Dementia clients
- Providing support in performing routine activities like personal hygiene, clothing, meal consumption, and medication administration
- Collaborating with individuals to enhance their level of comfort and facilitate their readiness for medical intervention
- Assisting healthcare professionals in hospitals, clinics, and long-term care institutions
- Ensuring the provision of culturally sensitive care and assistance to clients
- Aptly attended to the patient's emotional, developmental, and physical requirements.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Sales Consultant
James Pascoes Group
04.2023 - Current
- Respecting the company's privacy and security policies to ensure confidentiality when managing customer transactions
- Finding the ideal piece of jewelry for clients' needs through the provision of amiable, informed customer service
- Maintaining contact with other company departments to guarantee accurate order processing
- Supplying clients with product information about the various kinds and styles of jewelry
- Handling administrative duties like processing sales orders and keeping inventory records.
Administrative Aide II
City Health Office II - City Government of Santa Rosa
07.2016 - 01.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Directed customer communication to appropriate department personnel
- Scheduled staff and monitored resource allocation to provide optimal coverage and service
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Generated office correspondence and reports
- Managed incoming and outgoing mail, filing, and meeting coordination
- Cover reception breaks providing a friendly experience for our clients.
Healthcare Worker
City Health Office II, City Government of Santa Rosa
01.2009 - 06.2016
- Watched clients closely to detect behavioral changes or clinical symptoms indicating illness or injury
- Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations
- Checked patient's pulse, temperature, and respiration to take measurements of the body's basic functions
- Referred patients to medical specialists or other practitioners for more specialized courses of treatment
- Built strong and trusting rapport with clients and loved ones
- Monitored health and well-being of clients and reported significant health changes
- Greeted, guided and offered assistance to patients and visitors
- Supported nursing staff in day-to-day operations
- Restocked supplies and cleaned equipment between patients
- Offered information, support and comfort to patient families
- Used wheelchairs to transport patients around facility and to and from vehicles
- Assisted administrative departments with paperwork, errands and other clerical duties.
Education
Level 5 - Diploma in Healthcare, Aging, and Disability -
AGI Education Limited
12.2023
Bachelor of Science in Occupational Therapy -
University of Perpetual Help System Laguna City of Binan
03.2000
Skills
- Extensive healthcare facility works experience
- Exceptional familiarity with health care management and functioning
- Strong grasp of all licensed home health agency regulations and rules
- Data Entry Documentation
- Outstanding patient transfer ability in routine or emergency circumstances
- Superior organizational and prioritization skills
- Reasoning ability
- Community-based resources
- Healthy living plans
- Report preparation
- Assignment management
- Informational materials
- Respectful and Compassionate
- Patient Care
- Elderly Care
Certification
- New Zealand Diploma in Health and Wellbeing (Practice/Applied Practice) (Level 5) (Ref: 3244)
30 January 2024
- Foundations in Cultural Competency, Ministry of Health, 2023
- Moving and Handling, Life Plus, 06/18/2023
- Challenging Behaviors, Life Plus, 06/18/2023
Personalityhighlights
Healthcare worker with 6 years of experience. Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols, and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Healthcare assistant position. Ready to help the team to achieve company goals.
Timeline
Caregiver
Bupa Care Services NZ Limited
03.2024 - Current
Sales Consultant
James Pascoes Group
04.2023 - Current
Administrative Aide II
City Health Office II - City Government of Santa Rosa
07.2016 - 01.2023
Healthcare Worker
City Health Office II, City Government of Santa Rosa
01.2009 - 06.2016
Level 5 - Diploma in Healthcare, Aging, and Disability -
AGI Education Limited
Bachelor of Science in Occupational Therapy -
University of Perpetual Help System Laguna City of Binan
- New Zealand Diploma in Health and Wellbeing (Practice/Applied Practice) (Level 5) (Ref: 3244)
30 January 2024
- Foundations in Cultural Competency, Ministry of Health, 2023
- Moving and Handling, Life Plus, 06/18/2023
- Challenging Behaviors, Life Plus, 06/18/2023
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