Olivia Redemski
Dog Handler/Trainer
Manukau,Auckland
Summary
~Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
~Demonstrated Dog Handling expertise.
~Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
~Uses independent decision-making skills and sound judgment to positively impact company success.
~Hardworking, passionate with strong organizational skills always ready to learn something new.
~Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
~Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.
~Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
~Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Manager and Senior Dog Handler
Pets And Pats
05.2018 - 11.2020
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional, organized, and clean environment.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees and clients to keep everyone on same page.
- Managed and motivated employees to be productive and engaged in work.
Shop Assistant. Animal Carer
Panmure Pet Shop
02.2016 - 12.2016
- Developed and maintained courteous and effective working relationships.
- Developed strong rapport with customers and created positive impression of business.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ran errands and provided general office support in a professional environment.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
Veterinary Nurse Assistant
Abbots Way Veterinary Clinic
06.2007 - 10.2008
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed general labor tasks such as loading and unloading materials and cleaning up all areas.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Shop Assistant, Evening Shift Manager
Paper Plus Eastridge
01.2004 - 05.2004
- Cashed up tills and closed the shop in the evenings.
- Receiving and processing new inventory
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Checked incoming orders and organized new stock.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Greeted customers entering store and offered assistance with requirements.
- Organized shelves to remove slow moving items and add new merchandise.
Bakery Assistant
New World, Eastridge
12.2000 - 03.2002
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Operated commercial kitchen equipment and tools.
- Washed dishes and sanitized prep area at end of each shift.
- Measured and mixed ingredients accurately to assist in baking process.
- Helped customers locate ideal menu items.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent prod
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Cattery Manager, Vet Nurse Assistance
Kohimarama Veterinary Clinic
01.2000 - 03.2001
- Passionate about learning and committed to continual improvement.
- Caring and looking after the cattery cats.
- Keeping daily records of each cats food intake and medication if needed.
- Cleaning all areas to a high standard morning and night.
- Handling difficult and sometimes unfriendly cats.
- Assisting the nurses with the hospital animals when needed and cleaning the hospital animals cages daily.
- Handling or restraining sick or injured animals correctly.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate in Animal Management - Canine Behaviour And Training
Unitec
Mt Albert, Auckland11.2016
Skills
- Staff Management
- Team Leadership
- Verbal and Written Communication
- Sales and Marketing
- Customer Relationship Management
- Managing Routines
- Schedule Preparation
- Managing Reception
- Complex Problem-Solving
- Strategic Planning
Timeline
Manager and Senior Dog Handler
Pets And Pats
05.2018 - 11.2020
Shop Assistant. Animal Carer
Panmure Pet Shop
02.2016 - 12.2016
Veterinary Nurse Assistant
Abbots Way Veterinary Clinic
06.2007 - 10.2008
Shop Assistant, Evening Shift Manager
Paper Plus Eastridge
01.2004 - 05.2004
Bakery Assistant
New World, Eastridge
12.2000 - 03.2002
Cattery Manager, Vet Nurse Assistance
Kohimarama Veterinary Clinic
01.2000 - 03.2001
Certificate in Animal Management - Canine Behaviour And Training
Unitec
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