Summary
Overview
Work History
Skills
REFERENCES
Timeline
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Toni Richards

Toni Richards

Hamilton,New Zealand

Summary

Proven to be exceptional in Customer Relations, I am a motivational leader and organizational problem-solver with over 4 years experience in Key Account Management and Sales. With a current portfolio of 8 clients with one of those clients being part of the largest healthcare organisation in New Zealand. I am currently based in Hamilton servicing clients from Thames to Taumarunui as far as Taupo.

I have three staff who directly report to me with another 13 staff under my management and am responsible for all aspects of their employment.

I have continued to make positive changes in one of the most challenging industries over the past 4 years through an ever changing environment to drive company success. Recognized by executive management as a dependable leader that contributes as a team player.

Overview

7
7
years of professional experience

Work History

Key Account Manager

Taylors Laundries Limited
Hamilton, Waikato
02.2020 - Current
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Addressed client questions and resolved complaints related to products, services and accounts.
  • Utilized sales data and client feedback to improve organizational strategies.
  • Negotiated contract terms with clients and established important deadlines.
  • Prepared and presented progress reports to internal and external stakeholders.
  • Implemented solutions and strategies to keep clients from turning to competitive businesses.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Experience with RFP and Tender presentation.
  • Recruited, hired and trained new hires to optimize profitability.
  • Reduced process lags by training employees on best practices and protocols.
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Managed 15 customer support team members and leveraged data analytics to identify areas of improvement and accountability.
  • Upheld privacy and security requirements for customer information.

Recruitment Consultant

Drake Recruitment
Hamilton, Waikato
04.2017 - 02.2020
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Planned and executed recruitment events to bring in area candidates.
  • Organized applicant drug tests and obtained results.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Analyzed data and developed solutions or alternative methods for employee retention.
  • Conducted exit interviews and completed employment termination paperwork.
  • Informed applicants of duties and responsibilities, compensation and benefits.
  • Gathered and analyzed information on recruitment challenges or procedures.
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.

Skills

  • Revenue Generation
  • Account Management
  • Microsoft Excel
  • Staff Training and Motivation
  • Team Member Motivation
  • Effective Customer Upselling
  • Opening and Closing Procedures
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Relationship Building
  • Microsoft Office
  • Problem Resolution
  • Conflict Resolution
  • Critical Thinking
  • Data Management
  • Good Work Ethic
  • Team Management
  • Supervision & Leadership
  • Training & Development
  • Payroll - SAP & MYOB
  • Proficient in NetSuite & Purchasing

REFERENCES

  • Available upon request

Timeline

Key Account Manager

Taylors Laundries Limited
02.2020 - Current

Recruitment Consultant

Drake Recruitment
04.2017 - 02.2020

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Toni Richards