Olivia Nusnaparng Roach

FRESHCHOICE GLEN EDEN

Checkout operator / Supervisor April 2017 October 2023

- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs.
-Helped customers complete purchases, locate items, and join reward programs.
-Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Checked electronic wire transfers to verify accuracy and protect store and customer interests.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked flexible hours across night, weekend and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Delivered services to customer locations within specific timeframes.
• Worked effectively in fast-paced environments.
• Managed approximately 30 incoming calls, emails per day from customers.

• Efficiently and accurately installed architectural glass and metalwork.
• Scheduled projects with clients and ensured glass was correctly selected and prepared in line with specifications.
• Maintained excellent customer care skills through friendly attitude and professionalism.
• Replaced seals around windows to prevent water leakage and protect surrounding structures.
• Provided quality auto glass installation services, windshield replacement and crack repair.
• Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.