Olivia Russell
Highlands Park,New Plymouth
Summary
Motivated student with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills under pressure. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
YMCA North Inc
Onehunga, Auckland
02.2024 - Current
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Delivered fast, friendly, and knowledgeable service for membership sign ups and membership enquiries.
Waitress
Quails Nest New Plymouth
One Burgess Hill , New Plymouth
07.2021 - 07.2023
- Provided accurate change for cash transactions using a cash register system and processed payments using POS system.
- Answered questions about menu items, ingredients, pricing, and respectfully handled any customer complaints.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
Student Technician
NPGHS
Strandon, New Plymouth
02.2020 - 02.2021
- Prepared learning materials and maintained a clean environment for upcoming classes and students.
- Set up equipment for employee use.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
New Plymouth Girls High School
New Plymouth12-2022
Bachelor of Science - Paramedicine
Auckland University of Technology
Auckland, NZSkills
- Relationship building
- Time management
- Calm under pressure
- Active listening
- Complaint handling
- Decision-making
Accomplishments
- Top NCEA scholar Photography 2021
- NZQA Scholarship
- Leaders of tomorrow University of Otago Scholarship
- NPGHS MVP Netball
Timeline
Customer Care Specialist
YMCA North Inc
02.2024 - Current
Waitress
Quails Nest New Plymouth
07.2021 - 07.2023
Student Technician
NPGHS
02.2020 - 02.2021
High School Diploma -
New Plymouth Girls High School
Bachelor of Science - Paramedicine
Auckland University of Technology
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