Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Olivia Russell

Highlands Park,New Plymouth

Summary

Motivated student with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills under pressure. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Customer Care Specialist

YMCA North Inc
Onehunga, Auckland
02.2024 - Current
  • Assisted customers with inquiries about products and services via phone, email, and chat.
  • Provided timely responses to customer questions and complaints in a professional manner.
  • Delivered fast, friendly, and knowledgeable service for membership sign ups and membership enquiries.

Waitress

Quails Nest New Plymouth
One Burgess Hill , New Plymouth
07.2021 - 07.2023
  • Provided accurate change for cash transactions using a cash register system and processed payments using POS system.
  • Answered questions about menu items, ingredients, pricing, and respectfully handled any customer complaints.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Student Technician

NPGHS
Strandon, New Plymouth
02.2020 - 02.2021
  • Prepared learning materials and maintained a clean environment for upcoming classes and students.
  • Set up equipment for employee use.
  • Maintained positive working relationship with fellow staff and management.

Education

High School Diploma -

New Plymouth Girls High School
New Plymouth
12-2022

Bachelor of Science - Paramedicine

Auckland University of Technology
Auckland, NZ

Skills

  • Relationship building
  • Time management
  • Calm under pressure
  • Active listening
  • Complaint handling
  • Decision-making

Accomplishments

  • Top NCEA scholar Photography 2021
  • NZQA Scholarship
  • Leaders of tomorrow University of Otago Scholarship
  • NPGHS MVP Netball

Timeline

Customer Care Specialist

YMCA North Inc
02.2024 - Current

Waitress

Quails Nest New Plymouth
07.2021 - 07.2023

Student Technician

NPGHS
02.2020 - 02.2021

High School Diploma -

New Plymouth Girls High School

Bachelor of Science - Paramedicine

Auckland University of Technology
Olivia Russell