Summary
Overview
Work History
Education
Skills
References
Timeline
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Olivia Steel

Onehunga,AUK

Summary

I am currently working as a Police officer within the Tactical Crime Unit, with experience in the insurance industry. My law enforcement background has equipped me with strong investigative skills and attention to detail which I believe is crucial for accurately assessing motor claims. With my knowledge of personal insurance, particularly in motor vehicles, I am prepared to handle claims efficiently and communicate effectively with customers. My aim in returning to the insurance industry is to advance into insurance fraud investigations and I view the role of a Motor Claims Consultant as an important step in this career path. I am committed to ensuring integrity and upholding high standards within the insurance industry.

Overview

7
7
years of professional experience

Work History

Police Officer- Tactical Crime Unit

New Zealand Police
09.2023 - Current
  • Managing upwards of ten active investigation cases at a time
  • Continually completing these cases in a timely, accurate and thorough manner
  • Highly analytical in investigating crime cases; sufficiently gathering and assessing evidence to determine an outcome through Court or other means
  • Meticulous preparation of Court documents for Judges, Defence Lawyers and Jury.

Police Officer- Frontline

New Zealand Police
08.2020 - 09.2023
  • Accurate and decisive decision making in high risk situations, considering law enforcement and the safety of colleagues and possible bystanders
  • Proactively dealt with a wide variety of emergency calls to provide help, safety and support to members of the public
  • Effective communication with colleagues, victims, suspects and organisations outside of the Police
  • Effectively worked as part of a team in high stress environments.

Personal Insurance Consultant

AMI Insurance
07.2019 - 08.2020
  • Provided exceptional service to customers by actively listening to their needs and asking relevant questions to ensure their insurance coverage was suitable for them
  • Answered insurance queries and provided understanding of different types of coverage, identifying and recommending additional coverage options that customers were previously unaware of
  • Communicated clearly and effectively with customers and team members, ensuring a seamless service experience.

Personal Trainer and Group Fitness Instructor

Les Mills
02.2018 - 07.2019
  • Worked one-on-one with clients to understand their fitness and lifestyle goals, creating personalised fitness plans and providing constant support through regular check-ins and adjustments
  • Continuously developed personal knowledge and skills through courses and research to provide the highest level of service to each client
  • Taught workout classes to large groups of gym members, ensuring participants felt motivated, equipped, and accomplished
  • Managed time effectively by balancing program writing, client communication, booking consultations and training sessions, and handling business account tasks.

Receptionist

Les Mills
03.2017 - 07.2019
  • Clearly and efficiently communicated with all gym goers in person, via email, and over the phone
  • Provided exceptional customer service by greeting individuals, answering queries, and ensuring their needs were met
  • Effectively communicated with other receptionists and teams, including membership consultants, trainers, and management staff.

Education

Level 4 Certificate in Core Policing -

New Zealand Police
Porirua, WGN

Level 4 Certification Personal Training -

NZIHF
Newmarket, AUK

NCEA Level 3 -

Marist College
Mount Albert, AUK

Skills

  • Problem solver- Ability to resolve complex issues and implement effective solutions
  • Quick thinker- Rapid decision making in high risk situations, prioritising safety and risk mitigation
  • Attention to detail- Meticulous in gathering information and preparing detailed and accurate reports
  • Team work- Effective collaboration with colleagues to deliver optimal outcomes and achieve shared goals

References

Available on request

Timeline

Police Officer- Tactical Crime Unit

New Zealand Police
09.2023 - Current

Police Officer- Frontline

New Zealand Police
08.2020 - 09.2023

Personal Insurance Consultant

AMI Insurance
07.2019 - 08.2020

Personal Trainer and Group Fitness Instructor

Les Mills
02.2018 - 07.2019

Receptionist

Les Mills
03.2017 - 07.2019

Level 4 Certificate in Core Policing -

New Zealand Police

Level 4 Certification Personal Training -

NZIHF

NCEA Level 3 -

Marist College

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Olivia Steel