Summary
Overview
Work History
Skills
Accomplishments
Certification
Work Availability
Timeline
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Olivia Torrie

Olivia Torrie

Whanganui,MWT

Summary

Shift Manager with extensive experience at McDonald's Restaurant, excelling in employee training and customer service. Proven ability to enhance team performance through effective delegation and coaching. Skilled in cash handling and decision-making, consistently achieving high customer satisfaction by resolving issues promptly and fostering a positive work environment.

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's Restaurant
04.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.

Crew Member

McDonald's Restaurant
04.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Handling customer complaints
  • Punctual and reliable
  • Opening and closing procedures
  • Staff motivation
  • Energetic and enthusiastic
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Sales strategies
  • Safety procedures

Accomplishments

  • I have achieved a qualification in food and beverage Service
  • I have achieved a qualification in Cafe service
  • I have achieved a qualification in fire training and first aid
  • I have a qualification in management


Certification

  • food and beverage Training - 3 years
  • Certified manager , McDonald's - 1 year
  • Cafe Training - 3 years
  • food safety Training - 1.5 years
  • food quality Training - 1.5 years
  • cash handling Training - 1 year

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Manager

McDonald's Restaurant
04.2024 - Current

Crew Member

McDonald's Restaurant
04.2022 - Current

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Olivia Torrie