Ollie Fraser
Christchurch,Sumner
Summary
Developed strong customer service skills and attention to detail in fast-paced retail and hospitality environments. Demonstrated ability to handle transactions efficiently while maintaining customer satisfaction. Seeking to transition into new field of work where these skills can contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Sales Assistant
H&M Hennes & Mauritz
Christchurch, CAN
02.2025 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Checkout operator / shop floor
The Warehouse
Eastgate, Christchurch
10.2023 - 10.2024
- Throughout my time there I accumulated over 500 hours of job experience in retail
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Pharmacy assistant
Chemist Warehouse
South City, Chch
03.2023 - 05.2023
- Gained further experience in cashier and checkout operation work as well as experience on shop floor with management of stock
- Furthered my customer service skills by helping customers with pharmaceutical inquiries
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
Front of house
Le Xom
Sumner, Chch
12.2022 - 02.2023
- Coordinated with front of house staff to ensure timely delivery of dishes, enhancing overall customer experience.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
Cashier
SuperValue
Sumner, Chch
08.2022 - 11.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Hagley College
12.2023
Bachelor of Science - Environmental Science
University of Canterbury
Christchurch, New Zealand, NZ11-2028
Skills
- Efficient employee
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Effective time management
- Working under pressure
- Dealing with Customer Complaints
- Team contribution
- Handling Returns and Exchanges
- Merchandise Stocking
- Cash handling
- Sales expertise
Languages
English
Native or Bilingual
References
Byron Hill: Manager for The Warehouse Eastgate
Contact information: Byron.Hill@thewarehouse.co.nz
Timeline
Sales Assistant
H&M Hennes & Mauritz
02.2025 - Current
Checkout operator / shop floor
The Warehouse
10.2023 - 10.2024
Pharmacy assistant
Chemist Warehouse
03.2023 - 05.2023
Front of house
Le Xom
12.2022 - 02.2023
Cashier
SuperValue
08.2022 - 11.2022
High School Diploma -
Hagley College
Bachelor of Science - Environmental Science
University of Canterbury