Ollie McDonald
Ponsonby,AUK
Summary
Enthusiastic and reliable team player with a background in customer service and fitness. Proven track record of enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining a clean and safe workspace.
Overview
9
9
years of professional experience
Work History
Customer Service
Bunnings
12.2022 - Current
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Customer Service Representative
Humm Group
06.2021 - 12.2022
- Addressed customer concerns, boosting loyalty and satisfaction
- Expedited call response, minimizing wait times
- Provided bespoke advice to customers, meeting unique needs
- Managed high call volumes, ensuring service excellence
- Fostered excellent rapport with potential members through superior communication skills
- Demonstrated high level of organization in managing multiple tasks
- Built strong team relationships, enhancing workplace collaboration
- Consistently surpassed job requirements, driving service efficiency
Team Member
Bunnings Warehouse
03.2017 - 02.2020
- Enhanced customer loyalty by resolving issues efficiently
- Built strong relationships with customers, improving communication
- Organized rostered shifts to maintain smooth operations
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
McDonald's
01.2016 - 03.2016
- Skilled in food preparation techniques, ensuring customer satisfaction
- Cultivated rapport with regular customers, creating a welcoming atmosphere
- Managed food orders and grill operations, upholding high standards
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Certificate - New Zealand Level 4 Certificate in Sports and Exercise
Unitec
06-2025
Audio Engineering -
MAINZ Music And Audio Institute of New Zealand
02.2017
NCEA Level 2 -
Western Springs College
Western Springs, NZ11.2015
NCEA Level 1 -
Western Springs College
Auckland, NZ11.2014
Skills
- Sales Strategy
- Customer service
- Target Achievement
- Rapport Building
- Fitness Knowledge
- Customer Engagement
Timeline
Customer Service
Bunnings
12.2022 - Current
Customer Service Representative
Humm Group
06.2021 - 12.2022
Team Member
Bunnings Warehouse
03.2017 - 02.2020
Team Member
McDonald's
01.2016 - 03.2016
NCEA Level 2 -
Western Springs College
NCEA Level 1 -
Western Springs College
Certificate - New Zealand Level 4 Certificate in Sports and Exercise
Unitec
Audio Engineering -
MAINZ Music And Audio Institute of New Zealand
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