Professional focused on delivering results, carrying out a good practice in the professional field. Hands on approach to work, team player, but can work by myself, focused and driven. Ability to learn and adapt.
Overview
8
8
years of professional experience
Work History
Administration and Sales Assistant
Cabernet Foods Ltd
11.2023 - 02.2024
Management of a centralized filing system, organizing both digital and physical documents.
Answering phone calls, providing support and handling correspondence
Processing the sales orders from initiation to picking and invoicing, efficient sequencing of delivery routes
CRM management, keeping customers information up to date
Designing marketing materials, as well as any materials needed in events for product promotion
Handling animal carcasses, loading trucks, using basic understanding of processed livestock species and their characteristics
Assistant Manager
Kalmar Construction
07.2023 - 09.2023
Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Monitored due dates and deadlines and worked to submit all documents on time or early.
Carefully reviewed all documents and reports for completeness and accuracy.
Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Guided subcontractors in task completion for interior works.
Customer Service Representative
Sutherland Global
10.2022 - 05.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Community Manager, Team Lead
Teks Solutions
08.2020 - 08.2021
Created company brand messaging, collateral material, promotional strategies.
Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Digital Marketing Manager
Wanderlust Maps
10.2018 - 08.2019
Monitored trends in digital marketing landscape and adjusted strategies accordingly.
Developed marketing content such as promotional materials, and advertisements for social media.
Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
On premise sales and customer service
Marketing Intern
Johnson Controls
07.2017 - 01.2018
Market research for brand awareness.
Completed research, compiled data, and assisted in timely reporting.
Conducted primary and secondary research to better understand customer needs and behaviours.
Assembled reports and presentations to share insights and recommendations.
Event Supervisor
Agencia Integral Descorche
01.2016 - 12.2016
Coordinated schedules and timelines for events.
Managed event logistics and operations.
Supervision of the staff hired for the event, from bartenders to waiters, and hostesses.
Keep a reliable count of the inventory of supplies for these events.
Education
Bachelor Of Business Admin. - Marketing
Universidad Del Valle De Mexico (UVM)
Monterrey, N.L.
12.2018
Skills
Database Maintenance
Effective Communication
Order Management
Digital Marketing
Market Analysis
Sales and Marketing Strategy
Staff Management
Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administration and Sales Assistant
Cabernet Foods Ltd
11.2023 - 02.2024
Assistant Manager
Kalmar Construction
07.2023 - 09.2023
Customer Service Representative
Sutherland Global
10.2022 - 05.2023
Community Manager, Team Lead
Teks Solutions
08.2020 - 08.2021
Digital Marketing Manager
Wanderlust Maps
10.2018 - 08.2019
Marketing Intern
Johnson Controls
07.2017 - 01.2018
Event Supervisor
Agencia Integral Descorche
01.2016 - 12.2016
Bachelor Of Business Admin. - Marketing
Universidad Del Valle De Mexico (UVM)
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