Omar Contreras
Hamilton,WKO
Summary
Professional focused on delivering results, carrying out a good practice in the professional field. Hands on approach to work, team player, but can work by myself, focused and driven. Ability to learn and adapt.
Overview
8
8
years of professional experience
Work History
Administration and Sales Assistant
Cabernet Foods Ltd
11.2023 - 02.2024
- Management of a centralized filing system, organizing both digital and physical documents.
- Answering phone calls, providing support and handling correspondence
- Processing the sales orders from initiation to picking and invoicing, efficient sequencing of delivery routes
- CRM management, keeping customers information up to date
- Designing marketing materials, as well as any materials needed in events for product promotion
- Handling animal carcasses, loading trucks, using basic understanding of processed livestock species and their characteristics
Assistant Manager
Kalmar Construction
07.2023 - 09.2023
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Guided subcontractors in task completion for interior works.
Customer Service Representative
Sutherland Global
10.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Community Manager, Team Lead
Teks Solutions
08.2020 - 08.2021
- Created company brand messaging, collateral material, promotional strategies.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Digital Marketing Manager
Wanderlust Maps
10.2018 - 08.2019
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Developed marketing content such as promotional materials, and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- On premise sales and customer service
Marketing Intern
Johnson Controls
07.2017 - 01.2018
- Market research for brand awareness.
- Completed research, compiled data, and assisted in timely reporting.
- Conducted primary and secondary research to better understand customer needs and behaviours.
- Assembled reports and presentations to share insights and recommendations.
Event Supervisor
Agencia Integral Descorche
01.2016 - 12.2016
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Supervision of the staff hired for the event, from bartenders to waiters, and hostesses.
- Keep a reliable count of the inventory of supplies for these events.
Education
Bachelor Of Business Admin. - Marketing
Universidad Del Valle De Mexico (UVM)
Monterrey, N.L.12.2018
Skills
- Database Maintenance
- Effective Communication
- Order Management
- Digital Marketing
- Market Analysis
- Sales and Marketing Strategy
- Staff Management
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administration and Sales Assistant
Cabernet Foods Ltd
11.2023 - 02.2024
Assistant Manager
Kalmar Construction
07.2023 - 09.2023
Customer Service Representative
Sutherland Global
10.2022 - 05.2023
Community Manager, Team Lead
Teks Solutions
08.2020 - 08.2021
Digital Marketing Manager
Wanderlust Maps
10.2018 - 08.2019
Marketing Intern
Johnson Controls
07.2017 - 01.2018
Event Supervisor
Agencia Integral Descorche
01.2016 - 12.2016
Bachelor Of Business Admin. - Marketing
Universidad Del Valle De Mexico (UVM)
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