OMAR LÓPEZ
Receptionist
Manukau,Auckland
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 5 years in hospitality industry. Experience managing front desk team of guest service specialists. Proficient in OPERA PMS and Microsoft, with friendly and decisive approach to resolving challenges.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
The Singular Hotel
12.2020 - 07.2023
- Achieved employee of the month certificate
- Managed and training concierge, night auditor and front desk team
- Accomplished professional and friendly service for customers
- Creating lasting relationships with guests that built loyalty and drove hotel revenue
- Scheduled and assigned daily work and activities for team members
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs
Reservation Agent
Hotel The Singular Santiago
11.2022 - 02.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities
Night Auditor
Hotel Boutique Castillo Rojo
03.2020 - 11.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Front Desk Recepcionist
Hotel Boutique Castillo Rojo
06.2019 - 03.2020
- Managed front desk operations and customer interactions
- Answered over 50 phone calls per day, greeted clients, and handled all front desk responsibilities
- Maintained clean and pleasant front desk environment
- Maintained neat and welcoming front desk environment.
- Skilled at working independently and collaboratively in a team environment
Front Desk Receptionist
Raddisson Hotel
04.2019 - 06.2019
- Managed front desk operations and customer interactions
- Managed front desk tasks for all rooms
- Effectively used task management skills to complete all front desk operations in timely manner
- Collected room deposits, fees, and payments
- Maintained confidentiality of sensitive data to protect customer and business information
Customer Service Executive
Turistik
03.2018 - 05.2018
- Brought forth excellent customer service skills and commitment to customer satisfaction
- Advice on tourist alternatives
- Resolve concerns and complaints
- Described product and service details to customers to provide information on benefits and advantages
- Responded to customer requests for products, services, and company information
Education
Tourism And Hospitality Management - Tourism Management
DUOC UC
Santiago12.2021
Culinary Arts And - Hospitality
Duoc UC
Santiago, Chile03.2016
High School Diploma -
Botany Down Secondary College
Botany, Auckland12.2013
Skills
- Microsoft Office
- Leadership Skills
- Excellent Communication Skills
- Staff Supervision
- Guest Relations
- Conflict Management
- Problem-Solving Skills
- Front Desk Management
- Hotel Reservations
- Opera PMS experience
- Positive attitude
References up to requests
Caterina Hamwi; Hotel Manager and Sales Executive
caterina.hamwi@gmail.com / +569 99254695
Guillermo Campos; Front desk Manager at The Singular Hotel
Gcampos@thesingular.com / +562 23068800
Timeline
Reservation Agent
Hotel The Singular Santiago
11.2022 - 02.2023
Front Desk Supervisor
The Singular Hotel
12.2020 - 07.2023
Night Auditor
Hotel Boutique Castillo Rojo
03.2020 - 11.2020
Front Desk Recepcionist
Hotel Boutique Castillo Rojo
06.2019 - 03.2020
Front Desk Receptionist
Raddisson Hotel
04.2019 - 06.2019
Customer Service Executive
Turistik
03.2018 - 05.2018
Tourism And Hospitality Management - Tourism Management
DUOC UC
Culinary Arts And - Hospitality
Duoc UC
High School Diploma -
Botany Down Secondary College
Similar Profiles
Tomás Llantén UrbinaTomás Llantén Urbina
Server at The Singular HotelServer at The Singular Hotel
Bárbara Madriaga MárquezBárbara Madriaga Márquez
Senior Spa Recepcionist at The Singular HotelSenior Spa Recepcionist at The Singular Hotel
Montserrat Latorre MonroyMontserrat Latorre Monroy
Front Desk Receptionist at Hotel St George by NinaFront Desk Receptionist at Hotel St George by Nina