OMKAR KHADILKAR
Dunedin,New Zealand
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Currently looking for a suitable position where I'll be able to use current experience which will benefit the company. I also have current New Zealand Driving License with No conditions.
Visa Status: Permanent Residence Of New Zealand
Overview
13
13
years of professional experience
Work History
Customer Service Officer
Inland Revenue Department
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions related to Accounts of Income Tax, Working For Families, Kiwisaver and Debts on the Accounts.
- Prepare case work activity connecting with Legal Services for legal enforcement to support long term customer compliance.
- Promote digital self-service as the channel of choice for customer interactions to influence customer behaviour and to support improved customer experience.
- Work across IR to access technical specialists to support resolution of complex customer needs.
- Work in a networked way across IR and use insights gained to develop solutions for customers.
- Resolve highly complex customer issues to provide first contact resolution and improve the quality of our customer service.
Night Manager
Distinction Hotel Dunedin
03.2021 - 05.2022
- Providing a friendly and professional face to guest services at night
- Assisting with end of day accounting
- Security checks at the Hotel
- Be responsible for the cash inventory allocated, including a nightly check and declaring any shortfalls
- Carry out Night Audit procedures on a Daily Basis
- Any discrepancies found through the Night Audit process are reported accordingly, and communicated back to the Finance Department
- Be responsible for the cash inventory collected throughout the day.
Food & Beverage Supervisor
Distinction Hotel
09.2020 - 05.2022
- Work with staff and management to provide excellence in customer services
- Running Shifts in the absence of Restaurant Manager
- Provide assistance in the event of an employee being absent
- Training the New Employees
- Prepares a summary of cash and credit card activities, reflecting the Restaurant & Bar's financial performance for the Shift.
Duty Manager
Scenic Hotel Dunedin City
12.2018 - 02.2020
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior
- Checks on registration cards of arriving guests and ensures all information is filled on each card
- Co-ordinates with all departments concerned to maintain Front Office functions properly
- Answers guests inquires, handles complaints and attend to the needs of the guests
- Authorizes charges to be made for late departures and/or compliments on them
- Discuss all matters that needed to follow up with the next shift Reception Manager
- Assist Porters and receptionist during busy periods with parking and bag deliveries.
Food & Beverage Supervisor
Scenic Hotel Dunedin City
01.2018 - 12.2018
- Work with staff and management to provide excellence in customer services
- Running Shifts in the absence of Restaurant Manager
- Provide assistance in the event of an employee being absent
- Training the New Employees
- Monthly & Quarterly Stock Takes
- Prepares a summary of cash and credit card activities, reflecting the Restaurant & Bar's financial performance for the Shift
- Weekly Rostering and Scheduling
- Putting in Stock Orders for Bar & Restaurant
- Booking & Arranging Conferences & related activities
Food & Beverage Supervisor
Kingsgate Hotel Te Anau
02.2016 - 01.2018
- Work with staff and management to provide excellence in customer services
- Running Shifts in the absence of Restaurant Manager
- Provide assistance in the event of an employee being absent
- Training the New Employees
- Monthly & Quarterly Stock Takes
- Prepares a summary of cash and credit card activities, reflecting the Restaurant & Bar's financial performance for the Shift
- Weekly Rostering and Scheduling
- Putting in Stock Orders for Bar & Restaurant.
Room Attendant & Night Porter
Kingsgate Hotel Te Anau
02.2014 - 07.2015
- Housekeeping Attendant: Performed a range of housekeeping duties including waste removal, dusting, cleaning and cleaning of fixtures and surfaces
- Night Porter: Cleaning the Public Area, Kitchen & F&B Areas
- Providing Room Service in the night
- Stacking up the Information Board
- Arranging & Delivering Newspapers in the night
- Misc en Place the Restaurant for the Breakfast Shift.
F&B Attendant/Shift Supervisor
India Today Restaurant
03.2013 - 01.2014
2nd Assistant Manager
McDonalds
06.2011 - 12.2012
- Shift Management
- Cash Management
- (Daily, Weekly & Monthly Counting & Banking) Weekly & Monthly Stock Take
- Assisting the 1st Asst
- Manager in preparation of training schedules
- Training of New Employees
Industrial Trainee
Taj Mahal Palace & Tower
06.2019 - 10.2009
- Kitchen Trainee, Helping the Chefs
- Front Office Trainee, Helping the Back-office staff & generation of reports
- Housekeeping Attendant, Helping the Room Attendants in servicing the rooms
- F&B Service, Helping the Service Staff in Restaurant Banquets & IRD's Day to day functions
Education
Post Graduate Diploma -
Pacific International Hotel Management School (PIHMS)
New Plymouth, New Zealand06.2014
B.Sc. in Hospitality & Hotel Administration -
Institute of Hotel Management
Ahmedabad, India04.2019
Higher Secondary Certificate -
Abhinav Jr. College
Dombivli, India04.2008
State Secondary Certificate -
Vidya Niketan
Dombivli, India04.2006
Skills
- Managing People
- Good time management skills
- Flexibility and Adaptability
- Ability to work with diverse group of people
- Never Say NO Attitude
- Microsoft Office Suite
- Communication Skills
- Inbound Call Management
- Account Investigation
- Call Documentation
Languages
English Native speaker
Marathi Native speaker
Hindi Native speaker
Personal Information
Date of Birth: 01/17/91
References
- Ms. Tracy Walton, 0211182127, tracy.walton@ird.govt.nz
- Mrs. Nipra Chavan, +64211142846, niprachavan05@gmail.com
- Mr Andrew Duncan, +6421486006, gm@distinctiondunedin.co.nz
- Ms. Paris Hubac, 0279488807, rm@distinctiondunedin.co.nz
Hobbies and Interests
- Playing & Watching Cricket
- Professional Wrestling
- Football
- Chess
- Table Tennis
- Swimming
Timeline
Customer Service Officer
Inland Revenue Department
05.2022 - Current
Night Manager
Distinction Hotel Dunedin
03.2021 - 05.2022
Food & Beverage Supervisor
Distinction Hotel
09.2020 - 05.2022
Industrial Trainee
Taj Mahal Palace & Tower
06.2019 - 10.2009
Duty Manager
Scenic Hotel Dunedin City
12.2018 - 02.2020
Food & Beverage Supervisor
Scenic Hotel Dunedin City
01.2018 - 12.2018
Food & Beverage Supervisor
Kingsgate Hotel Te Anau
02.2016 - 01.2018
Room Attendant & Night Porter
Kingsgate Hotel Te Anau
02.2014 - 07.2015
F&B Attendant/Shift Supervisor
India Today Restaurant
03.2013 - 01.2014
2nd Assistant Manager
McDonalds
06.2011 - 12.2012
Post Graduate Diploma -
Pacific International Hotel Management School (PIHMS)
B.Sc. in Hospitality & Hotel Administration -
Institute of Hotel Management
Higher Secondary Certificate -
Abhinav Jr. College
State Secondary Certificate -
Vidya Niketan
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