Oneke Ainea
Massey,AUK
Summary
Dynamic and detail-oriented professional with a proven track record at the Ministry of Social Development, excelling in contract management and customer service. Recognized for exceptional communication skills and a strong ability to implement effective solutions. Adept in Microsoft Excel, I thrive in fast-paced environments, ensuring accuracy and fostering team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Contracts Assistant (Secondment)
Ministry of Social Development – Auckland Regional Office
08.2022 - 06.2023
- Draft new contracts and variations to service contracts. Arrange contract approval, set up provider records and finalise contracts in business systems including monitoring activities and forecast values
- Manage the accessibility of contracted services information to ensure all regional opportunities are current and visible so that clients can be referred.
- Manage and monitor shared provider reporting tools, responding to provider requests and undertaking actions promptly
- Develop tailored reporting templates for providers, and monitor report content and progressive contractual outcomes to support the payment process
- Provide technical advice and support to regional sites on programmes and services, resolving any issues or complaints promptly
Contracts Processing Officer
Ministry of Social Development – Auckland Regional Office
08.2016 - 08.2022
- Administer and review contracted provider information and extract and provide reporting to the contracts team and other stakeholders to inform decision making and planning
- Maintain and complete up to date client information in business systems to ensure accuracy
- Provide support and technical processing advice to Programme Co-ordinators and other MSD staff
- Assess, reconcile, and process client information received from contracted providers to ensure the Contracts team holds accurate information
- Providing attention to detail, monitoring and checking for errors and milestone achievements daily
- Maintain up to date knowledge of relevant contracted providers policy and practice, products and services
Administration Officer (secondment)
Ministry of Social Development - Auckland Regional Office
01.2015 - 08.2016
- Meeting and greeting internal and external stakeholders upon arrival
- Organising/delivering and reviewing incoming and outgoing daily mail, extracting information and entering data into appropriate courier spreadsheets
- Managing Auckland Regional Reception Team inbox using Microsoft Outlook, replying to enquiries within a timely manner and escalating when required
- Contacting contractors regarding maintenance, site safety needs and repairs when required
- Assisting teams and Executive Assistant to Regional Commissioner upon request
- Assist management team by retrieving and collecting data from candidates
- Management of other reception daily duties, keeping the front desk and kitchen tidy at all times
Customer Services Representative
Ministry of Social Development – Ellerslie Contact Centre
11.2012 - 02.2015
- Answered inbound customer inquiries and provided accurate information regarding products and services
- Booking, rescheduling, cancelling client appointments
- Data entry – accurate and efficient input of customer information
- Educated clients about available services and eligibility requirements thoroughly.
- Monitored client correspondence to ensure timely follow-up on requests effectively
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Provided assistance to clients navigating social service programs and resources.
- Informed clients about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Support Officer (Secondment)
Ministry of Social Development – Ellerslie Contact Centre
02.2014 - 01.2015
- Processed incoming and outgoing mail efficiently and accurately.
- Processed of all incoming and outgoing mail, managed front desk operations and greeted visitors warmly
- Arrange and co-ordinate meeting rooms and car bookings for internal and external holders via face to face, phone and email
- Management of staff security access in the absence of the Executive administrator
- Trained staff on procedures and best practices for client support in case of absence of Support/Executive Administrator
- Stock take and stationery orders
- Organized office supplies, ensuring availability for other daily tasks
Education
Certificate in Community Skills Level 4 - Social Services
UNITEC
Auckland, NZ08-2011
Foundation Studies - Nursing Pathway Level 3 - Nursing
UNITEC
Auckland, NZ03-2011
Skills
- Experience in relationship management and communication skills, maintaining positive relationships with internal and external stakeholders via face-to-face and telecommunication
- Ability to self-manage and demonstrate effective planning and organisational skills
- Ability work in a high pressure environment and meet time frames under pressure
- Knowledge in processing invoices and using business applications such as Microsoft, Outlook, CMS, Conquest, SWIFTT, ART, Vero and Excel to name a few
- Willing to learn new skills with the ability to grasp new concepts quickly
- Knowledge in operating large databases and client management systems
- A proactive and self-motivated individual with a high level of integrity and accountability
- Respective of all cultures, very approachable and open to conversations
Certification
- Full NZ Drivers Licence
References
References available upon request.
Timeline
Regional Contracts Assistant (Secondment)
Ministry of Social Development – Auckland Regional Office
08.2022 - 06.2023
Contracts Processing Officer
Ministry of Social Development – Auckland Regional Office
08.2016 - 08.2022
Administration Officer (secondment)
Ministry of Social Development - Auckland Regional Office
01.2015 - 08.2016
Support Officer (Secondment)
Ministry of Social Development – Ellerslie Contact Centre
02.2014 - 01.2015
Customer Services Representative
Ministry of Social Development – Ellerslie Contact Centre
11.2012 - 02.2015
Certificate in Community Skills Level 4 - Social Services
UNITEC
Foundation Studies - Nursing Pathway Level 3 - Nursing
UNITEC
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