Onpreeya Tomya
Auckland
Summary
I am looking forward to seek and maintain warranty and service consultant position that offers professional challenges utilizing interpersonal skills and excellent customer service skills. I am productive team player, energetic, responsible, hard working, enthusiastic, able to work under pressure, socialize and have a "can-do" attitude. Moreover, I have top-notch skills in oral and written communication and problem-solving skills. Enhances customer experiences by understanding customer needs, providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Piano Teacher
Me
03.2022 - Current
- Arranged lessons to accommodate each student's unique goals and interests.
- Communicated regularly with parents to provide information about children's progress and challenges.
- Conducted individual and group music lessons lasting from 30 to 60 minutes each.
- Worked with students to sharpen sight-reading, memorization and improvisation piano techniques.
Administrator
Ashley And Martin
09.2022 - 04.2023
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Targeted new customers to grow geographic reach and increase revenue.
Manager
One Shot Restaurant And Bar
09.2021 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Receptionist
Orange Pool Club
03.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Waitress
Pok Pok Thai Restaurant
03.2017 - 03.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Waitress
Krungthep Thai Street Food
10.2016 - 03.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Level 5 Diploma - Travel And Tourism Management
International Travel College
9 City Road05.2020
IELTS - IELTS
NZLC
4 Hobson Street03.2018
Skills
- Mail Handling
- Verbal and Written Communication
- Business Operations Understanding
- Customer and Client Relations
- Telephone Skills
- Multi-Line Telephone Systems
- Microsoft Office
Certification
- Operation & Supply chain, Retail & Customer Experience - Inside LVMH Certificate
- Manager certificate - Auckland Council
- Certificate customer service skills - ITC
- Level 6 piano certificate with distinction - Trinity college of London
Timeline
Administrator
Ashley And Martin
09.2022 - 04.2023
Private Piano Teacher
Me
03.2022 - Current
Manager
One Shot Restaurant And Bar
09.2021 - 03.2022
Receptionist
Orange Pool Club
03.2020 - 08.2022
Waitress
Pok Pok Thai Restaurant
03.2017 - 03.2020
Waitress
Krungthep Thai Street Food
10.2016 - 03.2017
Level 5 Diploma - Travel And Tourism Management
International Travel College
IELTS - IELTS
NZLC
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