Onyeka Ibezim
Auckland,Flat Bush
Summary
Dynamic KFC Team Member recognized for delivering outstanding customer service, enhancing satisfaction scores by 20%. Skilled in inventory management, achieving 15% reduction in stock discrepancies. Proven ability to train and integrate new team members, fostering cohesive work environment. Excels in fast-paced settings, utilizing strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Team Member
Kirklees Council, Uk
11.2009 - 09.2012
- Provided excellent customer service, improving customer satisfaction scores by 20%
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
Assistant Manager
Burger King
05.2007 - 08.2009
- Supervised daily operations, ensuring compliance with health and safety standards
- Managed staff schedules and resolved conflicts, reducing employee turnover by 10%
- Implemented promotional strategies, increasing sales revenue by 12%
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor of Science - Engineering With Technology Management
University of Huddersfield, Uk
United Kingdom10-2010
Skills
- Point of sale (POS) systems
- Food preparation techniques
- Health and sanitation regulations
- Stock rotation and FIFO methods
- Adaptability
- Conflict resolution
- Leadership
- Attention to detail
Timeline
Team Member
Kirklees Council, Uk
11.2009 - 09.2012
Assistant Manager
Burger King
05.2007 - 08.2009
Bachelor of Science - Engineering With Technology Management
University of Huddersfield, Uk
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