Ophelia Dai
Albany,Auckland
Summary
Dynamic Sales Assistant with strong customer engagement skills. Proven ability to drive sales through tailored recommendations and product knowledge. Committed to enhancing customer experiences and fostering lasting relationships.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Ippondo
Albany
04.2023 - 04.2024
- Served over 30 customers daily in fast-paced retail environment, driving sales conversion through proactive engagement.
- Utilized observation and open-ended questions to identify customer preferences, occasions, and budgets for tailored recommendations.
- Applied personalized sales approach through trial experiences, fostering customer trust and facilitating decision-making.
- Simplified fragrance notes into relatable language, enhancing customer understanding and boosting purchase confidence.
- Maintained extensive product knowledge across beauty and fragrance categories through continuous self-learning and practice.
- Built rapport with customers through strong interpersonal skills, encouraging repeat business.
- Recognized that effective sales stem from understanding customer needs and nurturing trust rather than aggressive tactics.
Education
Bachelor of Communications - Media Studies
University of Massey
Auckland, NZ11-2025
Skills
- Sales strategy
- Fragrance and product knowledge
- Personalized advice
- Market analysis
- Social media strategy
- Content engagement
- Sales conversion
- Consultative selling
Additional Information
- Hold a valid New Zealand work visa (full-time eligibility)
- Eligible driver’s license
- Flexible availability: 35 hours per week, fully adjustable to store trading hours (including Thursday late nights, weekends, and campaign promotions).
Timeline
Sales Assistant
Ippondo
04.2023 - 04.2024
Bachelor of Communications - Media Studies
University of Massey