Ophelia Zina Monica Grewe
Wattle Downs,AUK
Summary
I am a self movtivated candidate who can work well under stress as well as a challenge, I have worked in customer services for 10 plus years and I have great leadership and customer services skills that I would love to take on a new challenge in the workforce and use my talents and a “can do” attitude. I am reliable and a hard working person who will achieve targets goals and help others who need the help they need. I am caring & an honest person, I believe that at the end of the day you get your work done before you walk out the door you walk out with a smile knowing that you’ve given it your best life is too short so I will always give it my 100%.
Overview
14
14
years of professional experience
Work History
Customer Services/ Administrator
Oxygen Air NZ
02.2014 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Inbound Call Center Representative
HRV Home Ventilation
Manukau City
01.2010 - 03.2012
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
Sales Orders/Inbound Call Center
Marley NZ
Manurewa, AUK
07.2009 - 12.2009
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Skills
- Friendly, Positive Attitude
- Analytical Thinking
- Quality Assurance
- Critical Thinking
- Organization and Time Management
- Problem-Solving
- Cultural Awareness
- Team building
- Customer Service
- Attention to Detail
- Conflict Resolution
- Time Management
- Multitasking
Timeline
Customer Services/ Administrator
Oxygen Air NZ
02.2014 - 05.2023
Inbound Call Center Representative
HRV Home Ventilation
01.2010 - 03.2012
Sales Orders/Inbound Call Center
Marley NZ
07.2009 - 12.2009