Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Oranna Blanke

Auckland

Summary

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by leading per example. Performs well under pressure and thrives in fast paced high-volume environments. Reliable employee seeking Cafe Manager position. Offering excellent communication and good judgment. Experienced FOH Manager with over 10 years of experience in Hospitality.. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front of House Manager

Olafs Ltd.
06.2010 - Current
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.

Education

High School Diploma -

Wuerttemb. Fachhochschule
Stuttgart, Germany
09.1990

Skills

  • Investigating Complaints
  • Database Interface and Query Software
  • Anticipating Problems
  • Restaurant Operation
  • Quality Improvement Leadership
  • Service Prioritization
  • Performance Improvement
  • Delegating Assignments and Tasks
  • Managing Deliveries
  • Hospitality Management
  • Employee Performance Evaluations
  • Money Handling
  • Maintaining Clean Work Areas
  • Guest Satisfaction
  • Training and Coaching
  • Monitoring Food Preparation
  • Resolving Disputes
  • Corporate Regulations

Certification

General Manager Certificate

LCQ

Languages

German
Native or Bilingual

Timeline

Front of House Manager

Olafs Ltd.
06.2010 - Current

High School Diploma -

Wuerttemb. Fachhochschule
Oranna Blanke