ORBELÍN PERALTA ACOSTA
Hospitality
Rotorua
Summary
Hardworking Head Waiter with more than 10 years of restaurant establishment serving experience. Expert in training employees in Soft Restaurant, with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales.
Focused and reliable candidate, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
16
16
years of professional experience
Work History
Head Waiter
Alux Restaurant and Lounge
08.2022 - 07.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
WAITER/Assistant Manager of Operations
El Paso Mexican Grill and Raceland
08.2020 - 07.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
Shipping Clerk
Under Amour
07.2019 - 08.2020
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Improved shipping efficiency by streamlining packing and labelling processes.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
- Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
- Upgraded existing filing systems, creating an easily accessible repository of essential documentation related to all aspects of warehouse shipping activities.
GENERAL MANAGER
Don Cortez Tires Services
06.2013 - 06.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Service Professional
Red Lobster Restaurants
03.2008 - 05.2013
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
- Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
- Enhanced customer satisfaction by providing timely and efficient service solutions.
- Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
Education
Advanced English -
ONTARIO HIGH SCHOOL
01.2006
Skills
- High-volume dining
- Guest Relations Management
- Menu presentation
- Menu Memorization
- Team Supervision
- Complaint Handling
- Sales Techniques
- Plates presentation
- Safe Food Handling
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved complaints which led to positive results.
- My punctually, honesty, trustworthy, determination and hard work has always lead to getting a higher position in my previous jobs.
Resources
Driving Licence
Availability to relocate.
Jobreferences
- Alux, +52 984 206 1401
- El Paso, +1 (985) 664 1411
- Under Amour, +1 (888) 727 6687
- Don Cortez, +1 (909) 218 4924
Languages
Spanish
Native or Bilingual
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Food Handler Certification - National Restaurant Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Waiter
Alux Restaurant and Lounge
08.2022 - 07.2024
WAITER/Assistant Manager of Operations
El Paso Mexican Grill and Raceland
08.2020 - 07.2022
Shipping Clerk
Under Amour
07.2019 - 08.2020
GENERAL MANAGER
Don Cortez Tires Services
06.2013 - 06.2019
Service Professional
Red Lobster Restaurants
03.2008 - 05.2013
Advanced English -
ONTARIO HIGH SCHOOL
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