Oscar Bosch
Auckland,Greenlane
Summary
Experienced management professional with a strong background in overseeing operations and ensuring the smooth execution of day-to-day activities. Collaborative and skilled in conflict resolution and upholding high service delivery standards. Committed to achieving results and adapting to changing needs while fostering a reliable and efficient work environment. Adept at supervising staff, providing exceptional customer service, and optimizing operational efficiency.
Overview
5
5
years of professional experience
Work History
Duty Manager
New World Kumeū
12.2019 - Current
- In five years working at NW Kumeū, I have had many positions, from checkout operator, checkout supervisor, grocery supervisor and now duty manager
- All of which had given be invaluable insight and knowledge to the industry and stores operational capabilities
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Ensured compliance with all company policies, local regulations, and industry standards related to supermarket operations.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Education
Bachelor of Commerce - Commercial Law, Operations & Supply Chain Management
The University of Auckland
Auckland, AUK07-2025
Skills
- I possess strong skills in organisation, attention to detail, problem-solving, and teamwork, honed through five years of progressive roles at New World Through experiencing the supermarket industry has also developed expertise in customer service excellence, supply chain dynamics, and operational efficiency Additionally, I am passionate about continual learning and personal growth
- Time Management
- Team Supervision
- Attention to Detail
- Professionalism and Integrity
- Relationship Building
- Cash Management
- Staff Training and Development
- Operational Oversight
- Health and safety compliance
Awards & acknowledgements
- Young Enterprise Scheme (YES), First North Auckland region
Accomplishments
- Forklift licence
- Managers Certificate
- Liquor License
Timeline
Duty Manager
New World Kumeū
12.2019 - Current
Bachelor of Commerce - Commercial Law, Operations & Supply Chain Management
The University of Auckland
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