Oscar James
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BP Connect
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Stock Assistant
Bargain Chemist
02.2021 - 09.2023
- Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
- Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
- Played a pivotal role during annual physical inventories count ensuring thoroughness and accuracy throughout entire process.
- Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.
Education
NCEA Level 1&2 - Foundation Course
Open Polytechnic of New Zealand
Christchurch (Online Course)11.2023
Graduate Certificate - IT& Client Support
YooBee
Online Course11.2022
No Degree -
Shirley Boys High-school
Christchurch07.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Barista Trained
- Good with Customers and Clients
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Complaint resolution
- Technical Support
- Store maintenance
Timeline
Customer Service Representative
BP Connect
12.2023 - Current
Stock Assistant
Bargain Chemist
02.2021 - 09.2023
NCEA Level 1&2 - Foundation Course
Open Polytechnic of New Zealand
Graduate Certificate - IT& Client Support
YooBee
No Degree -
Shirley Boys High-school
Similar Profiles
Monique FosterMonique Foster
CSR, Sales at bp connectCSR, Sales at bp connect
Najeema Begum ShaikNajeema Begum Shaik
Customer Service Representative at BP ConnectCustomer Service Representative at BP Connect
Aishwarya SubediAishwarya Subedi
Customer Service Representative at BP ConnectCustomer Service Representative at BP Connect