Oshada Koralage
Forrest Hill,AUK
Summary
Detail-oriented Operations Specialist experienced in enhancing resource utilization to drive scalable growth and profitability. Delivered strategic solutions through effective planning and problem-solving skills while fostering strong relationships and leadership. Adapted swiftly to dynamic environments, consistently maintaining high standards of quality under pressure.
Overview
2
2
Languages
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Store Manager
Hype cloud wairau
Wairau , Auckland
01.2023 - 04.2025
- Trained and supervised staff to deliver exceptional customer service.
- Managed daily store operations and ensured smooth workflow.
- Implemented effective merchandising displays to enhance product visibility.
- Monitored inventory levels and coordinated replenishment orders.
- Conducted regular staff meetings to discuss sales strategies and goals.
- Enforced store policies and procedures for safety and compliance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Salesperson
Dark vapes
East tamaki , A
01.2022 - 12.2022
- Demonstrated product features and benefits to enhance customer experience.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting vape products and accessories.
- Educated customers on proper usage and safety of vaping products.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels and organized stock for efficient retrieval.
- Maintained cleanliness and organization of the sales floor and display areas.
Operations Manager
Silver fern property services LTD
Manukau , Auckland
07.2018 - 07.2021
- Managed daily operations for property maintenance and service delivery.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Supervised staff to ensure compliance with safety and quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated schedules for maintenance tasks and service appointments.
- Scheduled maintenance tasks and service appointments, training and inventory control.
- Communicated with clients to address service requests and feedback.
- Built strong operational teams to meet process and production demands.
Service Team Leader
Silver fern property services LTD
Manukau , Auckland
01.2017 - 07.2018
- Led service team in daily operations and task assignments.
- Trained new staff on service procedures and customer interaction.
- Implemented quality control measures to uphold service standards.
- Monitored employee performance and provided constructive feedback.
- Facilitated team meetings to discuss workflow and service improvements.
- Coordinated maintenance schedules to ensure property readiness.
- Oversaw inventory management of cleaning supplies and equipment.
Customer Care
Mobil
Blockhouse Bay, New Zealand
07.2014 - 07.2016
- Delivered customer service by addressing inquiries and fulfilling requests
- Processed payments and transactions accurately and efficiently (cash/Eftpos)
- Operated Lotto system with full training to manage customer transactions.
- Monitored compliance with laws, regulations, and organizational policies in customer care activities
Security (casual)
Eden Park, Vector Arena
, New Zealand
04.2013 - 09.2014
- Directing people into their seats
- Ensured security in assigned area to protect guests and staff
- Scanned tickets for entry verification
- Greeting and identifying their needs
- Executed daily responsibilities with attention to detail and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Chef Assistant
Shed Five
Auckland, New Zealand
04.2013 - 07.2014
- Organized cabinet foods for efficient access during service
- Preparation for the breakfast and lunch services
- Prepared a variety of beverages for customers during service hours.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Collaborated with kitchen staff to streamline food prep processes.
Education
Diploma in Information Technology - Level 6 - Information Technology
Unitec Institute of Technology
Auckland 02.2014 - 12.2016
Diploma in Computing – Level 5 - Computer And Information Systems
National Technology Institute
Auckland City 01.2013 - 12.2013
Certificate of Barista Skills -
National Technology Institute
Auckland CitySkills
- Sales strategy
- Inventory management
- Merchandising techniques
- Point of sale systems
- Sales reporting
- Operational efficiency
- Process improvement
- Staff training
- Customer service
- Relationship management
- Effective communication
- Conflict resolution
- Analytical thinking
- Problem solving
- Time management
- Retail software management
- English proficiency
Languages
English
Proficient (C2)
C2
Singhalese
First Language
Hobbies and Interests
- Continuous learning and personal development
- Fitness and health
- Team sports
- Reading about business, technology, or finance
- Cryptocurrency and financial markets
- Problem-solving and data analysis
- Volunteering and community involvement
- Travelling and exploring different cultures
- Hiking and outdoor activities
- Music and cultural events
References
References available upon request.
Timeline
Store Manager
Hype cloud wairau
01.2023 - 04.2025
Salesperson
Dark vapes
01.2022 - 12.2022
Operations Manager
Silver fern property services LTD
07.2018 - 07.2021
Service Team Leader
Silver fern property services LTD
01.2017 - 07.2018
Customer Care
Mobil
07.2014 - 07.2016
Diploma in Information Technology - Level 6 - Information Technology
Unitec Institute of Technology
02.2014 - 12.2016
Security (casual)
Eden Park, Vector Arena
04.2013 - 09.2014
Chef Assistant
Shed Five
04.2013 - 07.2014
Diploma in Computing – Level 5 - Computer And Information Systems
National Technology Institute
01.2013 - 12.2013
Certificate of Barista Skills -
National Technology Institute