Manisha Patel
Christchurch
Summary
Experienced professional known for unwavering honesty, reliability, and a robust work ethic. Punctual and personable, adept at fostering positive team dynamics. Quick to grasp new concepts, excelling in autonomous work environments. Proficient in English, Hindi, and Gujarati, facilitating seamless communication across diverse cultural and linguistic contexts.
Overview
26
26
years of professional experience
Work History
Office Assistance
Fresh Choice City Market
06.2023 - Current
- Provide comprehensive administrative support, including handling calls, emails, and inquiries, updating documents and reports, organizing office files, acting as a liaison between employees and management, maintaining an organized office, managing supplies, and assisting executives and managers
- Input and manage financial data into Xero accounting software, ensuring accuracy and compliance
- Act as a liaison between employees and management, conveying messages effectively
- Draft and proofread correspondence, memos, and written communication
- Order and manage office supplies, ensuring availability for all departments
- Facilitate staff updates during manager meetings and communicate recent changes within the organization
- Greet and assist visitors, clients, and vendors professionally and in a friendly manner
- Manage and monitor the office area to ensure a positive first impression
- Maintain confidentiality with utmost discretion for sensitive information
- Conduct research and compile data for various projects.
Checkout Supervisor
Fresh Choice City Market
03.2022 - Current
- Maintain a positive work environment for all checkout staff
- Act as first point of contact for customer complaints and queries
- Ensure all stations have adequate cash and change all the time
- Respond to operators requests for price checks and other functions for customer service
- Select and train checkout staff, ensuring that they provide strong customer services and act efficiently at checkouts.
Checkout Supervisor
Countdown Eastgate
11.2019 - 03.2022
- Check returned items to ensure they meet the standards of a store’s policy on refunds and exchanges
- Manage handling of cash at till points, including till balances and float reconciliations
- Educating Cashiers on how to handle things like complaints, returns, exchanges, coupons and theft.
Checkout Supervisor
New World St. Martin
06.2019 - 10.2019
- Operated self-checkout stations, ensuring smooth operation
- Provided friendly and attentive service, addressing customer inquiries and resolving issues promptly
- Maintained an organized checkout area, ensuring efficient workflow and a pleasant shopping environment.
Administrative Support
Super Value Stanmore
06.2017 - 05.2019
- Handle calls, emails and inquiries, directing them to appropriate personnel
- Prepare and update documents, reports, and spreadsheets
- Assist in organizing and maintaining office files and records.
Checkout/ Lotto Operator and Duty Manager
Super Value Stanmore
01.2009 - 05.2017
- Performed duties such as daily operations management
- Inventory control and stock/ shelf management and product organisation
- Staff management and development, performance evaluation and feedback provision
- Store policy compliance and security enforcement
- Lotto operations and customer service excellence, Lotto inventory management.
Internal Audit Assistant & Accounts Assistant
New World Ltd.
10.2003 - 11.2008
- As an Internal Audit Assistant, performed duties such as daily sales reconciliation and banking, stock reconciliation and inventory management, and register audit and compliance
- As an Accounts Assistant, performed duties such as accounts payable data entry, import documentation verification, imports costing verification, processing payments to overseas suppliers, and reconciliation of overseas creditors at month-end and year-end.
Clerical Officer
Motibhai Group of Companies
03.1999 - 08.1999
- Performed duties such as reconciliation of overseas creditors at month-end and year-end, daily cash balancing and computer report updates, and staff attendance record reconciliation.
Education
National Certificate in Food and Related Products Processing -
Christchurch
Licence Controller Qualification -
Christchurch
New Zealand Lotteries TOPS Course -
Christchurch
Certificate in Business and NZ Certificate in Project Management -
Te WanangaAotearoa
11.2023
First Aid Level 1 -
Hato Hone St. John
02.2023
Play Smart Advanced Certification -
Lotto New Zealand
06.2022
Manager's Certificate -
Christchurch City Council
02.2022
Bachelor of Commerce -
R.J. Tibrewal Commerce College
03.1996
Higher Secondary -
Gujarat Secondary Education Board
03.1993
Skills
- Office Administration and Organization Skills
- Confidentiality
- Office Supply (Inventory) Management
- Customer Service
- Computer Proficiency
- Mail Handling
- Positive Attitude
- Staff Management
- Time Management
- Multitasking
- Back office
- Computer and Microsoft Office Skills
Accomplishments
- Achieved 100% Mystery Shop achievement for lotto, 12/11
- Achieved 100% Mystery Shop achievement for lotto, 08/12
- Achieved 100% Mystery Shop achievement for lotto, 12/12
- Achieved 100% Mystery Shop achievement for lotto, 07/14
- Recognized for Service Excellence by Shopper Anonymous, 09/11
- Recognized for Service Excellence by Shopper Anonymous, 09/14
- Recognized for Service Excellence by Shopper Anonymous, 09/15
- Recognized for Service Excellence by Shopper Anonymous, 12/15
- Recognized for Service Excellence by Shopper Anonymous, 03/16
- Awarded 1st Place in Supermarket Checkout Operator of the Year, 2012
- Awarded 1st Place in Supermarket Checkout Operator of the Year, 2014
- Secured 2nd Place in the Supermarket Checkout Operator of the Year competition, 2013
References
Available upon request.
Timeline
Office Assistance
Fresh Choice City Market
06.2023 - Current
Checkout Supervisor
Fresh Choice City Market
03.2022 - Current
Checkout Supervisor
Countdown Eastgate
11.2019 - 03.2022
Checkout Supervisor
New World St. Martin
06.2019 - 10.2019
Administrative Support
Super Value Stanmore
06.2017 - 05.2019
Checkout/ Lotto Operator and Duty Manager
Super Value Stanmore
01.2009 - 05.2017
Internal Audit Assistant & Accounts Assistant
New World Ltd.
10.2003 - 11.2008
Clerical Officer
Motibhai Group of Companies
03.1999 - 08.1999
National Certificate in Food and Related Products Processing -
Christchurch
Licence Controller Qualification -
Christchurch
New Zealand Lotteries TOPS Course -
Christchurch
Certificate in Business and NZ Certificate in Project Management -
Te WanangaAotearoa
First Aid Level 1 -
Hato Hone St. John
Play Smart Advanced Certification -
Lotto New Zealand
Manager's Certificate -
Christchurch City Council
Bachelor of Commerce -
R.J. Tibrewal Commerce College
Higher Secondary -
Gujarat Secondary Education Board