Summary
Overview
Work History
Education
Skills
Timeline
Generic

Osiuolo Lama

Auckland,Mangere Bridge

Summary

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.

Knowledgeable Correction Officer with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.

Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 4-years industry history.

Diligent Plumber with solid background in plumbing and proven success in completing complex installations and repairs. Known for timely project completions and high-quality workmanship. Demonstrated expertise in troubleshooting and problem-solving with strong customer service skills.

Overview

41
41
years of professional experience

Work History

Collection Officer

Serco Group
03.2020 - 11.2024
  • Enforced security protocols to maintain safe facility environment.
  • Conducted regular inspections to identify safety hazards and ensure compliance.
  • Supervised inmate activities, promoting order and adherence to facility rules.
  • Documented incidents accurately, facilitating effective communication and record-keeping.
  • Collaborated with law enforcement and support staff during emergency situations.
  • Developed strategies to de-escalate conflicts and manage inmate behavior effectively.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.

Assistant Supervisor

Air New Zealand
12.2001 - 12.2007
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Coordinated team schedules, optimizing resource allocation for project completion.
  • Trained new staff on operational protocols and safety practices.
  • Implemented process improvements to enhance workflow efficiency and productivity.
  • Supported management in resolving operational issues, enhancing team communication.
  • Conducted quality checks to ensure consistency and accuracy in deliverables.
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.

Apprentice

Tonga Water Board (Tonga)
07.1983 - 12.1986
  • Assisted in daily operational tasks, gaining hands-on experience with tools and safety protocols.
  • Supported team members in completing projects, ensuring adherence to quality standards.
  • Learned to operate essential machinery, enhancing technical skills and efficiency.
  • Collaborated with supervisors to understand workflow processes and identify improvement areas.
  • Documented procedures for routine tasks, contributing to process consistency and reliability.
  • Engaged in team meetings, sharing insights that fostered a collaborative work environment.
  • Developed problem-solving skills by addressing challenges encountered during training activities.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.

Education

Bachelor of Construction (Management And QS) - Construction Management

UNITEC Institute of Technology
Auckland, NZ
12-2027

Skills

  • Verbal and written communication
  • Skilled in Spreadsheet and computer technology
  • Equipment safety
  • Basic welding
  • Site excavation
  • Job site safety
  • Safety practices
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Policy enforcement
  • Search and seizure procedures
  • Self-defense tactics
  • Observation
  • Ramp operations
  • Ground support equipment
  • Passenger assistance
  • Parking management
  • Baggage handling
  • Incident reporting
  • Security screening
  • Special needs assistance
  • Lost and found management
  • Air traffic control coordination
  • Boarding gate management
  • Baggage claim assistance
  • Aircraft turnaround
  • Airport security procedures
  • First aid administration

Timeline

Collection Officer

Serco Group
03.2020 - 11.2024

Assistant Supervisor

Air New Zealand
12.2001 - 12.2007

Apprentice

Tonga Water Board (Tonga)
07.1983 - 12.1986

Bachelor of Construction (Management And QS) - Construction Management

UNITEC Institute of Technology
Osiuolo Lama