Owen Fensom
Christchurch,CAN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
Work History
Sales Representative
Laminex Group
11.2009 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Set and achieved company defined sales goals.
- Further developed existing markets, and targeted new markets, identifying and creating opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Used customer insights to develop innovative sales strategies to increase sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service Representative
Laminex Group
11.2004 - 11.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Promoted available products and services to customers during service, account management, and order calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Field Operative
Independent Monitoring Ltd
05.2004 - 11.2004
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Demonstrated leadership skills in managing projects from concept to completion.
Warehouse Supervisor/Customer Service Representative
Timpan
04.2000 - 09.2004
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Operated warehouse material handling equipment correctly to move loads.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed merchandise inventory transactions.
- Maintained high levels of accuracy in daily operations.
Education
Kaitaia College
Kaitaia, NZSkills
- Client Development and Retention
- Staff Training
- Customer Retention Abilities
- Profit Target Achievement
- New Business Opportunities
- Interpersonal Communication Skills
- Complex Problem-Solving
- Product Management and Pricing
- Prioritizing Workflows
- Key Account Generation
Timeline
Sales Representative
Laminex Group
11.2009 - Current
Customer Service Representative
Laminex Group
11.2004 - 11.2009
Field Operative
Independent Monitoring Ltd
05.2004 - 11.2004
Warehouse Supervisor/Customer Service Representative
Timpan
04.2000 - 09.2004
Kaitaia College
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