Owen Malpas

• Installed important security and functionality patches using ESET Protect Cloud to maintain optimal protections against intrusion and system reliability. This included policy based IDS and firewall, scheduled scans and Windows Updates
• Monitored networks and network devices using Zabbix appliance, Monitoring Medical SQL Server, core Cisco Switches and remote clinics.
• Identified and resolved network congestion issues and bottlenecks including broadcast storms.
• Implemented and maintained virtual private networks on Cisco switch's for Grandstream AP's. Including access lists.
• Performed network security design and integration duties.
• Diagnosed and executed resolution for network and server issues.
• Installed and configured network printers and other peripheral devices.
• Diagnosed and resolved hardware and software issues.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Managed onboarding and offboarding of employees.
• Worked with users to determine areas of technology in need of improved usability.
• Design Intranet using SharePoint online so that it will be more targeted to Hospital departments. Designed and implemented fault logging system that sent notification via PowerFlow.

Sub-contracting to larger organizations including DELL,NCR,HP and Datcraft to provide hardware support to meet customers SLA

• Troubleshot hardware and software to determine and rectify network problems.
• Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Supported project planning team to promptly address hardware and software problems and network emergencies.
• Performed necessary maintenance to support network availability.
• Worked with outside vendors for fiber installations and service.
• Performed tracing and patching operations for copper networks.
• Traveled to remote office locations to install nodes and implement client software rollouts.
• Performed system patches, service packs, hot fixes and new security configurations.