A skilled and experienced people leader and operations manager with extensive experience in the Customer Sector. Passionate about leading high-performing teams to deliver exceptional guest experiences and drive positive business outcomes. Establishes and maintains strong professional relationships with internal and external stakeholders and communicates effectively with a variety of audiences. Possesses exceptional organizational skills and demonstrates meticulous attention to detail. A keen analytical thinker and problem solver who creates effective solutions to complex matters. Currently seeking a new role with further development.
Hi, I’m
Payal Singh
Mount Roskill,AUK
Summary
Overview
3
years of professional experience
Work History
Quality Dental Care
Medical Receptionist
05.2022 - Current
Job overview
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
St John New Zealand
Vaccine Advisor
05.2021 - 05.2022
Job overview
- Answered phone with friendly greeting to create positive inbound & outbound calling experience for customers.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Resolved complaints to satisfy customers and encourage future conversations.
- Built positive relationships with customers by providing exceptional customer service.
- Followed standard operating procedures when handling customer problems and complaints.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Otago PolytechnicAuckland, NZ
Graduate Diploma from Hospitality
06.2018
University Overview
Skills
- Leadership
- Guest Services
- Call Centre Customer Service
- Business Development
- Service Delivery Improvements
- Budgeting and Forecasting
- Recruitment and Training
- Continuous Improvement
- Financial Management
- Data Entry and Reporting
- Contract Management
- Professional Development
- Records Management
References
References
Available upon request.
Visa status
Visa status
Resident Visa
Timeline
Medical Receptionist
Quality Dental Care
05.2022 - Current
Vaccine Advisor
St John New Zealand
05.2021 - 05.2022
Otago Polytechnic
Graduate Diploma from Hospitality
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