Paige Burton
Auckland
Summary
Skilled, motivated and highly driven with a range of experience. I have 5+ years experience working in Business Development and sales based roles as well as several years working in Customer Service Management, Business Administration, Wholesale and Inventory Management, and Product Development.
The ability to create and maintain client relationships has been a big part of my job and I thrive at it. I am able to work alone and self manage as well as collaboratively work as part of a team. I am a reliable, hard working and a self motivated person with good time management and initiative. Highly organized and exceptional client engagement skills. I have experience working in fast paced industries and am able to work well under pressure to meet deadlines effectively, ensuring client satisfaction and business growth.
Overview
6
6
years of professional experience
Work History
New Product Development & Wholesale Manager
Tidal Hair
06.2022 - 12.2022
- Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships.
- Managed inventory effectively for optimal product availability and minimized overstock situations.
- Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
- Streamlined warehouse operations, enhancing efficiency and reducing operational costs.
- Coordinated logistics processes to ensure timely delivery of products, maximizing customer satisfaction.
- Mentored junior team members, fostering professional growth and contributing to a high-performing workforce.
- Directed concept design, feature definitions and production support
- Approved final photography and marketing materials for each product.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.
- Liaised with suppliers nationally and internationally
- Freight /Logistics scheduling and overseeing.
- Stock/Inventory Management
- Daily operations of order fulfillment.
- Invoicing for all wholesale Purchase Orders via Xero and reconciling accounts.
- Building new and maintaining existing relationships with wholesale stockists.
- Outreach for prospect wholesale stockists.
- Managing Customer Service.
Business Development Manager
Explosive Social
06.2022 - 12.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Generated new business with marketing initiatives and strategic plans.
- Created reports and presentations detailing business development activities.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Worked with existing customers to increase purchases of products and services.
Senior Recruitment Consultant
Grada Recruitment
07.2021 - 06.2022
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- High attention to detail, time management and managing busy workloads.
- Regular regional trips to meet with Clients and perspective candidates
- Building and maintaining strong and long-term relationships with new and existent clientele.
- Sales cold calling to headhunt appropriate candidates.
- Ability to multi-task and work autonomously.
Business Development Manager
Apex Recruitment
05.2018 - 07.2021
- Developing and maintaining strong and long-term relationships with new and existent clientele
- New business development. Visiting various sites, cold calling and planning various business meetings with stakeholders to conduct new business.
- Dealing with high volume of sales in within the construction industry.
- Screening of new candidates for job roles including creating job ads, interviewing and screening candidates to a high professional level
- Managing weekly timesheet process.
- Training of new staff.
- Data entry of applications and application paperwork
- Strong health and safety focus. Conducting site audits and weekly checklists to ensure optimum safety for our workers
- High attention to detail, time management and managing a busy workload.
- Placing candidates with allocated short/long term job opportunities on a daily basis
Product Development & Stock/Inventory Management
Luxe Fitness
07.2017 - 05.2018
- Directed concept design through to development of new company products.
- Assisting with marketing team on product launch campaigns.
- Primary contact to all suppliers for ordering, payments and delivery scheduling.
- Outsourcing of new suppliers, packaging and designs.
- Organising container shipments for clearance and IVS inspections.
- Entering and creating invoices and purchase orders through Xero.
- Input of all stock inventory data, set up and created all new product codes, organised and oversee all monthly stocktakes.
- Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
Customer Service
Luxe Fitness
07.2016 - 07.2017
- Solely ran all customer service across Luxe Fitness & Waist Trainer First point of contact for all customers.
- Answering all customer queries over all social media platforms
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Handling all customer returns, faulty items, incorrect orders or missing items.
- Resolved all shipping issues with Couriers and implemented claims
- Working with Zendesk, Email, Instagram, Facebook
- Created all customer service policies and procedures for Luxe Fitness and Waist Trainer NZ AUS
- Trained new staff in Customer Service
Skills
- Strong administrator experience
- Ability for a high degree of computer literacy including a solid understanding of finance and payroll systems
- Strong administration skills and an ability to accurately process financial information in a timely and efficient manner
- Exceptional knowledge and ease with building new and maintaining relationship with clients
- Experience with Customer Service for large e-commerce brands
- Highly organised and great time management
- Very good under pressure and able to meet deadlines
- Great written and phone manner
- Tech savvy Ability to pick up new software systems with ease and good problem solver
- Analytical thinker
- Outgoing, passionate and well spoken
Timeline
New Product Development & Wholesale Manager
Tidal Hair
06.2022 - 12.2022
Business Development Manager
Explosive Social
06.2022 - 12.2022
Senior Recruitment Consultant
Grada Recruitment
07.2021 - 06.2022
Business Development Manager
Apex Recruitment
05.2018 - 07.2021
Product Development & Stock/Inventory Management
Luxe Fitness
07.2017 - 05.2018
Customer Service
Luxe Fitness
07.2016 - 07.2017
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