Paige Galbraith-Hewett

Couplands bakery

Papanui, Christchurch

07.2022 - Current

Operated cash registers to process sales transactions.
Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Provided excellent customer service by attending to customer needs in a timely manner.
Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Assisted in setting up promotional displays, signage and window displays.
Kept up-to-date knowledge of all products available in the store.
Handled customer inquiries, complaints, and returns efficiently.
Managed customer complaints in a professional manner while seeking solutions for resolution.
Assisted customers with product selection, answered queries and provided advice.
Followed company policies regarding returns, exchanges, refunds and other transactions.
Monitored sales floor traffic and assisted customers with their inquiries.
Answered phones promptly and directed calls appropriately.
Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Explained information about quality, value and style of products to influence customer buying decisions.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Summary