Paige Irimana

· Case Management: Experience coordinating support services and resources for clients.

· Crisis Intervention: Ability to effectively handle emergencies and provide immediate support.

· Program Development: Skills in designing and implementing housing support programs.

· Regulatory Knowledge: Understanding of housing policies, laws, and regulations such as Fair Housing Act.

· Budget Management: Experience in funding allocation, budget planning, and financial reporting.

· Data Analysis: Proficiency in analyzing outcomes and program effectiveness through data.

· Community Outreach: Skills in building relationships and collaborating with local organizations and stakeholders.

· Leadership: Ability to lead teams, mentor staff, and foster a positive work environment.

· Project Management: Skills in planning, executing, and monitoring housing projects.

Strategic Planning: Vision for long-term housing solutions and resource allocation.

• Created reports detailing customer service trends and team performance data.
• Resolved escalated customer complaints in a timely manner.

· Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

· Oversaw fundraising activities and preparation of public relations materials.

· Participated in regular team meetings and in-house training sessions to boost group effectiveness.

· Assisted individuals with eligibility for available benefits.

· Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.

· Determined organizational policies regarding program eligibility, requirements and benefits.

· Consulted with staff on resolution of complex service issues.

· Developed trusting relationships with social services, health care providers and governmental agencies.

· Maintained up-to-date case records with case activity status.

· Planned and administered budgets for programs, equipment and support services.

· Transitioned clients to different providers based on progress or needs.

· Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.

· Communicated with legal services providers, social services agencies and local judicial systems regarding cases.

· Reviewed treatment plans against individual goals and healthcare standards.

• Investigated incidents, reported findings and proposed preventative measures.
• Reviewed and evaluated claims to determine coverage and liability.
• Compiled claim information, including medical records and police reports, to evaluate validity of claims.
• Performed investigations on claims to verify accuracy of information provided.
• Assessed damage or loss incurred by claimants according to insurance policies.
• Calculated financial losses associated with each claim based on policy limits and state laws.
• Analyzed case data and determined best course of action for resolution of a claim.
• Applied knowledge of legal principles related to insurance contracts when assessing claims.
• Negotiated settlements between claimants and insurance companies in accordance with regulations.
• Documented all pertinent information regarding each claim submitted for review.
• Interpreted policy language to ensure compliance with government regulations and company standards.
• Maintained detailed files on all cases reviewed for future reference purposes.
• Communicated regularly with internal departments as well as external customers regarding the status of various claims.