Paige Jordan
Hastings,HKB
Summary
Having spent much time working in social services, iwi, hapū and whānau, I have learned to connect and thrive with people of diverse backgrounds, upbringing, belief systems and values. The unique opportunity added so much value to my life – this appears to be the perfect opportunity to give back to our people. The skills I have acquired over the years through the unique opportunities and mentored by strong leaderships of our communities which has supported me to help those that belong to indigenous and other ethnicities, who have lost or misplaced their connection. My belief and hope are the knowledge I have is transferrable; that it can heal, connect, and live in those who desire it.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Product Owner – Te Rangapu Hauora (Māori Services)
ACC – Accident Compensation Corporation
08.2023 - Current
- Lead the overall product development process, including planning, problem definition, solution design and validation, development and implementation, high-care and ongoing enhancement using agile principles
- Clearly communicate the product, or service vision, strategy, and roadmaps
- Drive value to customers, ensuring the product and services being developed are meeting the agreed success criteria
- Be a champion for the customer by collaborating with agile teams to develop user stories, wireframes, workflows and solutions that solve real problems for customers
- Partner with Business Owners, ensuring alignment between the work of the ART and the business, and contribute to the release and implementation of new products and solutions
- Work closely with the Product Manager, Release Train Engineer and other Product Owners to ensure alignment and seamlessly deliver the overall product vision, strategy and roadmap
- Assess value, develop cases, and prioritise stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
- Provide backlog management, iteration planning, and elaboration of the user stories
- Contribute to managing and removing any issues or barriers that are impacting successful team completion of release/sprint goals
- Participates in sprint reviews and continuous improvement activities
- Provides product representation at leadership and management decision groups and relevant governance forums
- Ensure that all new services and associated processes/business rules are managed through a clear and coordinated change release process that does not disrupt service delivery internally and external to ACC
- Ensure that the continuous improvements being delivered are aligned with ACC enterprise methodologies, standards and frameworks
- Promote the positive adoption and integration of new ways of working, processes and business rules to support delivery
- Develop the Benefits Realisation Plan with the Product Manager
- Build and maintain mutually beneficial partnerships with key internal and external stakeholders sharing the right information at the right time to enable informed decision making
- Act as a role model for working in an Agile environment, including working with the business to help them understand the benefits and successes of Agile practices
- Champion opportunities to embed Whāia te Tika and to promote diversity and inclusion
Corrections Senior Advisor: Portfolio’s Youth, Women’s Health
Ara Poutama Aotearoa
02.2023 - 06.2023
- Provide advisory support to the Chief Māori Health Officer
- Support Project Manager to lead the development, implementation, and monitoring of Te Matatiki
- Te Oranga work program
- Work across the organisation to understand and align all Hōkai Rangi in-flight work actions with action
- The development of a kaupapa Māori health service, inclusive of rongoā Māori
- Provide support to and work in partnership with internal and external stakeholders
- Positively contribute to supporting kotahitanga as part of the Health Services team, championing Te Ao Māori methodologies
- Support inclusion and diversity, lead and champion safety and wellbeing, and encourage professional development to build and maintain a Health Services centre of excellence that is kaupapa Māori focused
- Develop strong working relationships with other business unit staff and managers particularly on issues that relate to Māori Health
- Role model and practice tuakana-teina philosophies to support and mentor others in advisory disciplines
- Leading, facilitating and implementing a collaborative and consistent program across Te Matatiki
- Te Oranga
- Lead the effective implementation of performance monitoring and evaluation, and reporting frameworks for key work programs
Corrections Prototype Manager
HBRP
07.2021 - 11.2022
- Strong management and administrative skills
- Experience in contract management, compliance, and reporting
- Excellent interpersonal skills with experience employing, managing, coaching, mentoring and supervising kaimahi
- Ability to develop kaimahi capabilities by undertaking performance appraisals and workforce development and planning
- Ability to develop and maintain strong networking relationships with key stakeholders and other service providers
- Ability to report at bi-monthly meetings on organisational performance, risks, health, and safety and Kaimahi issues
- Ability to co-facilitate programs on a relief basis, which includes: Good understanding of the psychological theories underpinning the programme
- The Risk, Need and Responsivity Principles, Cognitive Behavioral Therapy Therapy and Relapse Prevention Model
- Deliver the programme in a Tikanga Māori context good knowledge of Māori principles and concepts
- Ability to conduct a thorough pre-programme assessment of participant suitability and track progress throughout the programme
- Ability to use Socratic Enquiry, Motivational Interviewing and group process skills, Report writing
Service Manager
Te Kupenga Hauora
08.2019 - 06.2021
- Conducted performance assessments, set service team goals and motivated improvements
- Tracked current and projected market conditions and adjusted service plans to leverage opportunities
- Managed department staff service writers, technicians and administrative support
- Developed and implemented strategies to attain service, quality and profit objectives
- Directed work of multiple teams and assisted with meeting specific team project goals
- Communicated policy updates to department, answered questions and monitored compliance
- Oversaw day-to-day operations and special projects in fast-paced work environments
- Improved team member performance through motivation and training
- Monitoring two services-Social workers in schools & Family Start
Children’s Team Leader & AOD Senior Practitioner
He Waka Tapu
08.2018 - 05.2019
- Assigned projects and distributed tasks to team members per areas of expertise
- Coached team to develop skills and overcome weaknesses to reach goals
- Guided employees in handling difficult or complex problems or resolving escalated complaints or disputes
- Prevented or resolved conflict before escalation to build stronger team
- Managed downtime well to minimize production disruptions
- Encouraged open communication and team engagement to improve employee morale
- Trained employees to follow standard work and understand JDSs
- Organized teams through meetings, brainstorming ideas and goal progress to meet project deadlines
- Resolved or escalated business problems to keep operations moving smoothly
Cultural Assessor (part time)
Hauora Tairawhiti District Health Board
02.2011 - 06.2017
- Assessed patience and cultural backgrounds, structural evaluations and whakapapa knowledge
- Evaluated information such as care plans, community plans and current care plans to produce robust assessments
- Coordinated timely whanau plans and methods for whanau hui and liabilities of stakeholders involved
- Coordinated hui for patience and resources for whanau to have access to what they needed to be able to visit their whanau member in the hospital
- Report writing and intervention plans to be presented to doctors and psychiatrists
- Follow up visits with whanau and whaiora regularly and capturing narratives to be presented in MDT
Mental Health Coordinator & Facilitator
Emerge Aotearoa
02.2011 - 04.2016
- Prepared mental health documentation for insurance and legal requirements
- Managed caseload of 35 clients providing comprehensive services, holistic behavioral techniques, and interventions that reduced client barriers
- Employed evidence-based practices and communication skills to intervene in crisis situations
- Offered special services to stabilise mental illness and improve individual functioning
- Delivered full-range supportive mental health services, including individual and group counseling
- Implemented involuntary hospitalization and observation orders to protect individuals from self-harm or harm to others
- Collaborated with other providers and professionals to coordinate service delivery
- Helped clients develop coping skills to deal with specific triggers and stressful events
- Attended case conferences, court hearings, school and community events
- Advocated for clients to obtain new services and coordinated the necessary referrals
- Oversaw house schedules, programs, and daily routines
- Detailed client diagnoses, progress, and behavioral risks with internal records and mandated forms
- Provided culturally competent services, working with persons with diverse backgrounds
- Transported and supervised residents during outings, appointments and home visits
- Counseled individuals one-on-one to explore social issues and assist them with overcoming dependencies
Social Worker in Schools/Family Harm Worker
Whakatohea Iwi Health and Social Services
03.2006 - 12.2010
- Served as resource to school principal and dean in matters pertaining to student suspensions, opportunity transfers, expulsions and reinstatement
- Served as an integral member of special education team, providing counseling services to support IEP implementation
- Worked effectively with differing racial, ethnic, socio-economic, linguistic and disability groups
- Communicated effectively with students, parents, community-based organization personnel and colleagues to promote and advance counseling programs
- Provided individual and group counseling services to meet developmental and remedial needs of students
- Assisted classroom teachers in implementing strategies promoting social-emotional health
- Consulted with students, parents, teachers, and other school and community stakeholders to assist in meeting student needs
Whānau Ora/Youth Worker
Whakatu Marae
03.1995 - 11.2005
- Processed referrals to obtain community resources for housing, public assistance and healthcare services for clients
- Conducted individual and group counseling and therapeutic intervention services to improve levels of mental, social or behavioral functioning at home, work and in community
- Identified each child's service needs by interviewing them, their families and knowledgeable personnel such as teachers and counselors
- Investigated reports or indications of abuse, neglect, or exploitation of at-risk adults, adolescents, and children
- Supported individuals dealing with issues like grief, stress and chemical dependency by facilitating their weekly group sessions
- Provided crisis intervention services in response to emergencies, skillfully managing need for housing, food, clothing, or financial assistance
- Diligently addressed the legal issues related to each case through hearings and custody recommendations
- Deepened assessments by interviewing persons associated with clients, including families, teachers, and counselors
Education
Master of Science - Māori Management
TE WĀNANGA O RAUKAWA
01-2027
BA - Poutuarongo Toiora Whānau
TE WĀNANGA O RAUKAWA
01.2017
Certificate - Counseling & Social Work, 1st & 2nd Year of Social Work Degree & Certificate in Te Reo Māori
Nelson Marlborough Institute of Technology
01.2013
Skills
- Communication
- Computer
- Organization
- People
- Leadership
Certification
- Certified in First Aid
- DAAPANZ
- SWRB
References
Available upon request
Hobbies and Interests
- Singing
- Dancing
- Writing
- Reading
- Family Time
- Holiday with friends and Family
- Horse riding and beach time
- Camping on family land
- Nature retreat walks
- Upholstery
- Gardening and indoor plants
Contributions
- Contributed to creating Te Ao Maori Kaupapa Programs for youth & Prisons.
- Family Harm Programs & Women’s Groups.
Timeline
Product Owner – Te Rangapu Hauora (Māori Services)
ACC – Accident Compensation Corporation
08.2023 - Current
Corrections Senior Advisor: Portfolio’s Youth, Women’s Health
Ara Poutama Aotearoa
02.2023 - 06.2023
Corrections Prototype Manager
HBRP
07.2021 - 11.2022
Service Manager
Te Kupenga Hauora
08.2019 - 06.2021
Children’s Team Leader & AOD Senior Practitioner
He Waka Tapu
08.2018 - 05.2019
Cultural Assessor (part time)
Hauora Tairawhiti District Health Board
02.2011 - 06.2017
Mental Health Coordinator & Facilitator
Emerge Aotearoa
02.2011 - 04.2016
Social Worker in Schools/Family Harm Worker
Whakatohea Iwi Health and Social Services
03.2006 - 12.2010
Whānau Ora/Youth Worker
Whakatu Marae
03.1995 - 11.2005
Certificate - Counseling & Social Work, 1st & 2nd Year of Social Work Degree & Certificate in Te Reo Māori
Nelson Marlborough Institute of Technology
Master of Science - Māori Management
TE WĀNANGA O RAUKAWA
BA - Poutuarongo Toiora Whānau
TE WĀNANGA O RAUKAWA