Paige Leemans
New Zealand ,Auckland
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to improve customer service efficiency and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Care Consultant
Sealink
01.2020 - 07.2024
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Provided external and internal customers with requested information
- Resolved customer complaints promptly and professionally
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
Customer Service Representative
Phoenix Marketing
08.2019 - 11.2019
- Produced materials such as posters, websites and newsletters to promote, market, and advertise fundraising events
- Solicited cash and in-kind donations and sponsorships from individual, business, and government donors
- Explained tax advantages of contributions to potential donors
Animal Caretaker
Paigetheanimalsitter
07.2018 - 08.2019
- Relieved boredom and stress by playing, talking to, and petting animals
- Created positive relationships with animals through socialization and positive reinforcement
- Administered medications and treatments to animals based on veterinarian instructions and maintained accurate records of all treatments
- Fed and watered animals with appropriate schedules and feeding procedures
- Discussed with clients pets' groomed needs
Bartender
Lonestar
11.2016 - 02.2018
- Kept bar organized and clean during busy hours
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods
- Crafted specialty cocktails according to customer specifications
- Completed POS transactions, returning currency, coin, and payment cards to patrons
Order Manager and Customer Service
Marina Supplies
11.2015 - 07.2016
- Monitored inventory levels of products and materials in warehouses
- Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak performance periods and issue work assignments
- Resolved problems concerning transportation, logistics systems, imports, and exports, and customer issues
- Provided continuous feedback on how to improve processes and customer satisfaction
- Analyzed and collected customer information to prepare product or service reports
Babysitter
02.2015 - 10.2015
- Monitored safety of children at all times to reduce risks
- Entertained and engaged with children using games, crafts, and other activities
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision
- Prepared snacks and cooked meals for children using available food items
Waitress Trainee
Basalt
07.2015 - 09.2015
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Monitored food and beverage levels to satisfy customer needs
Warehouse Assistant
ISL Industrial
11.2014 - 01.2015
- Ensured warehouse areas were clean, organized, and secure at all times
- Interacted with supervisors, leads, and work groups to exchange information about immediate tasks
- Organized and stocked inventory in the warehouse in accordance with company procedures
- Assembled customer orders and built pallets for successful delivery
Education
07.2024
Skills
- Microsoft Office
- Cash Handling
- Call center experience
- Escalation management
- Payment Processing
- Complaint resolution
- Customer Service
- Customer Relationship Management
- Inbound Customer Service
- Point of sale system
- Customer Relations
Personal Information
- Date of Birth: 05/28/97
- Nationality: New Zealand
- Driving License: Full New Zealand Drivers License
Timeline
Customer Care Consultant
Sealink
01.2020 - 07.2024
Customer Service Representative
Phoenix Marketing
08.2019 - 11.2019
Animal Caretaker
Paigetheanimalsitter
07.2018 - 08.2019
Bartender
Lonestar
11.2016 - 02.2018
Order Manager and Customer Service
Marina Supplies
11.2015 - 07.2016
Waitress Trainee
Basalt
07.2015 - 09.2015
Babysitter
02.2015 - 10.2015
Warehouse Assistant
ISL Industrial
11.2014 - 01.2015
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