Paige Peleti
Auckland,AUK
Summary
Down-to-earth Mother of 3 with history in retail and hospitality . Strengths include team leadership, customer service, and inventory management. Creating positive work environment and enhancing overall store productivity. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Sales and customer loyalty.
Overview
9
9
years of professional experience
Work History
Floor Manager/Barista/Cleaner/Chef Helper/Retail Assistant Manager
Adventure land
Henderson, Auckland
07.2017 - 11.2017
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Coached team members on customer service techniques and provided feedback on performance.
- Improved customer service ratings by developing strong knowledge of company's products and services.
- Recruited and trained new employees to meet job requirements.
Telemarketer
hoover
Henderson, Auckland
01.2009 - 12.2009
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Created reports detailing telemarketing activities and results.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Built relationships with clients through effective communication and customer service.
- Followed up on inquiries from potential customers in a timely manner.
- Assisted customers with product selection based on their needs and preferences.
- Resolved customer complaints in a professional manner while following company procedures.
- Identified opportunities to cross-sell products and services to existing customers.
- Received incoming calls from customers inquiring about products or services.
- Educated potential customers on features, benefits, advantages and disadvantages of products being offered.
Education
Level 1 -
Otametea High
Northland, NZSkills
- Health and safety
- Point of sale systems
- Store maintenance
- Stock management
- Floor management
- Time management abilities
- Communication Skills
- Adaptability
- Reliability
- Team building
- Multitasking
reference
- Adventure Land 09 838 4113
Timeline
Floor Manager/Barista/Cleaner/Chef Helper/Retail Assistant Manager
Adventure land
07.2017 - 11.2017
Telemarketer
hoover
01.2009 - 12.2009
Level 1 -
Otametea High
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