Paige Topia
Te Atatu Peninsula,New Zealand
Summary
I am currently working as the SESTA (Special Education School Transport Assistance) Operations Supervisor at Ritchies Transport Holdings LTD.
I am a motivated professional with communication proficiency, as well as extensive management and customer service experience.
Through my current job at Ritchies and my previous role at Wairau Valley Special School, I have proven that I work well with all types of people, and I am able to convey care and compassion to the customers I’m entrusted with. If given the opportunity, I look forward to learning more and being surrounded by new, exciting people and challenges.
As a person who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my communication and organizational abilities. Additionally, I possess expertise in customer service, and an aptitude for optimizing performance and motivating colleagues.
In any position, I am able to visualize success and identify innovative, effective, and efficient strategies for achieving it. My customer service and leadership strengths have enabled my professional growth, and I am at a point in my career where I would like to explore a new environment.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Ritchies Transport Holdings LTD
Albany, Auckland
07.2022 - Current
- Supervised daily operations to ensure efficient workflow and timely deliveries.
- Managed daily operations, including scheduling, and mapping.
- Coordinate logistics with drivers, schools, and customers for optimal performance.
- Implemented safety protocols to maintain a secure working environment for all employees.
- Trained new team members on operational procedures and workplace standards.
- Resolved operational issues promptly to minimize disruptions in service delivery.
- Conducted regular inspections of equipment and vehicles to uphold quality standards.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Duty Manager
YHA Auckland
Auckland, New Zealand
07.2016 - 01.2021
- Supervised daily operations to ensure guest satisfaction and safety.
- Trained new staff on operational procedures and customer service techniques.
- Re-evaluated existing training methods and restructured systems for more effective and thorough staff training.
- Reception work, cleaning, maintenance, and office responsibilities.
- Constant 'on-the-spot' problem-solving.
- Ensuring that all guests have everything they need at all times, and that all of their expectations are met.
- Coordinated check-in and check-out processes for smooth guest experiences.
- Money-keeping and banking skills.
- Administration work.
- Maintaining relationships with other industry companies.
- Marketing and advertising for the hostel.
- Organizing events for guests and staff functions.
- Dealing with guest or staff issues, complaints.
- Collaborated with upper management to improve productivity of operations.
- Responded promptly to any emergency situations that arose during shifts.
Bartender
Te Atatu Boat Club
Te Atatu, New Zealand
04.2018 - 10.2018
- Bartending skills.
- Maintaining cleanliness throughout the bar.
- Training new staff.
- Money-keeping and banking skills.
- Managed bar inventory and ordered supplies as needed.
- Provided exceptional customer service in a fast-paced environment.
- Handled cash transactions and processed payments efficiently.
Hostel Manager
YHA Opoutere
Opoutere, New Zealand
10.2017 - 04.2018
- Coordinated guest services and ensured high standards of customer satisfaction.
- Working in close proximity with the one other worker.
- Living onsite as 24-hour support for any emergencies during my time off.
- Managed daily operations and staff scheduling for a busy hostel environment.
- Oversaw maintenance and cleanliness of hostel facilities and guest areas.
- Implemented safety protocols to ensure guest security and compliance with regulations.
- Maintained inventory of supplies and managed vendor relationships for cost-effective procurement.
- Performed monthly inventory audits of linens and other supplies used within the hostel.
- Managed customer complaints with professionalism and discretion.
- Maintained a database of guest information including contact details and preferences.
Beverage and Catering Staff
QPAM Ltd.
Auckland, New Zealand
11.2015 - 11.2017
- Providing helpful and efficient customer service.
- Addressed guest inquiries and provided exceptional customer service.
- Cashing in and cashing out correctly.
- Being flexible with shift hours, as we often work overtime.
- Being positive and respectful to all customers.
- Set up catering equipment for events and functions.
- Maintained cleanliness and organization of service areas during events.
- Assisted with inventory management and restocking supplies as needed.
Vice president of AFS Waitakere chapter
AFS
Waitakere, New Zealand
01.2016 - 01.2017
- Vice president, supporting the president of the chapter
- Organising events for the exchange students
- Locating families to host students, supporting both the families and students during the time of stay
- Managing large groups of teenagers at events
- Travelling around NZ supporting the students
Education
NCEA level 3 -
Rutherford College
Auckland01.2015
NCEA level 2 -
Rutherford College
AucklandNCEA level 1 -
Rutherford College
AucklandSkills
- Effective communication
- Team leadership
- Operations management
- Customer relationship management
- Staff training
- Conflict resolution
- Time management
- Problem solving
- Risk management
Accomplishments
- World Challenge participant, 2013-2014, Participated in a world challenge, travelling to Cambodia and Thailand, volunteering at an orphanage.
- Stars Peer mentor, 2014, Responsible for a class of year nines, awarded for being an outstanding mentor.
- Maori scholar, 2013, Recognized as a hardworking Maori striving for personal best.
- Participant of Kotuku Kapa Haka group, 2015, Competed in the Polyfest 2015 competition.
- Captain of the 1st XI hockey team, 2015, Chosen to captain the team for commitment and hard work.
- Coach of the Rutherford 1st XI hockey boys’ team, 2016, Coached the hockey boys’ team at Rutherford College.
Hobbies and Interests
I find joy in spending time with my family and friends, and I have been heavily involved in raising my nieces, and am blessed to be able to have such a close bond with them I love to read and am currently making my way through 4 books simultaneously. I was lucky enough to spend some time living in Chile and spent time learning about the indigenous cultures throughout South America, which encouraged me to begin my journey of reclaiming my language, Te Reo Māori.
References
- Divya Shah, SESTA Manager at Ritchies Transport Holdings LTD - divya.shah@ritchies.co.nz / 027 511 1136
- Cheryl Frost, Admin and Reception Manager at Wairau Valley Special School - Cherlockholmes23@gmail.com
- Peter Turley, SESTA Supervisor at Ritchies Transport Holdings LTD - 027 449 4441
Timeline
Operations Supervisor
Ritchies Transport Holdings LTD
07.2022 - Current
Bartender
Te Atatu Boat Club
04.2018 - 10.2018
Hostel Manager
YHA Opoutere
10.2017 - 04.2018
Duty Manager
YHA Auckland
07.2016 - 01.2021
Vice president of AFS Waitakere chapter
AFS
01.2016 - 01.2017
Beverage and Catering Staff
QPAM Ltd.
11.2015 - 11.2017
NCEA level 3 -
Rutherford College
NCEA level 2 -
Rutherford College
NCEA level 1 -
Rutherford College