Paige Wallace
Tauranga
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hard-working with experience in leading a team and strong organisation skills.
Overview
7
7
years of professional experience
Work History
Luge Supervisor
Skyline Enterprises
07.2022 - 02.2025
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Luge Operator
Skyline Enterprises
09.2019 - 07.2022
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Wait Staff Member
Skyline Enterprises
01.2019 - 05.2019
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Administrative Assistant
PF Olsen
12.2017 - 05.2018
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Diploma - Veterinary Nursing
Toi Ohomai Institute of Technology
Tauranga, NZ11-2026
Certificate in Vet Nursing Assistant (Level 5)
Wintec
Rotokauri, NZ02.2021
Skills
- Customer Service
- Safety Compliance
- Animal Handling
- Team Work and Collaboration
- Safe Work Practices
- First Aid Care
References
Christopher Harris
Assistant Activities Manager
021 085 19101
chris.harris@skyline.co.nz
Sophia Blatchford
Activities Admin & Recruitment Manager
027 238 7012
sophia.blatchford@skyline.co.nz
Timeline
Luge Supervisor
Skyline Enterprises
07.2022 - 02.2025
Luge Operator
Skyline Enterprises
09.2019 - 07.2022
Wait Staff Member
Skyline Enterprises
01.2019 - 05.2019
Administrative Assistant
PF Olsen
12.2017 - 05.2018
Diploma - Veterinary Nursing
Toi Ohomai Institute of Technology
Certificate in Vet Nursing Assistant (Level 5)
Wintec
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