Pailin Inprasat
Te Atatu South
Summary
Retail professional committed to delivering outstanding customer service and driving sales performance. Proven ability to build rapport with customers, resulting in increased satisfaction and repeat business. Highly collaborative team player known for adaptability and strong focus on achieving results. Skilled in product knowledge, inventory management, and customer relationship building.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesperson
Salesperson
06.2021 - 05.2023
- Worked to build relationships with customers and built potential for additional sales.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Customer Service Officer
Customer Service Department
02.2014 - 04.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
Teacher
Teachers
01.2013 - 01.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Bachelor of Arts - Humanities And Social Science
03-2010
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Sales strategy development
- Active listening
- Sales management
- Social selling
- Relationship selling
- Business development
- Prospecting skills
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
Languages
English
Limited Working
Timeline
Salesperson - Salesperson
06.2021 - 05.2023
Customer Service Officer - Customer Service Department
02.2014 - 04.2021
Teacher - Teachers
01.2013 - 01.2014
Mahasarakham University - Bachelor of Arts, Humanities And Social Science
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