Pal

Proficient dynamic and skilled I.T employee 8+ years of extensive experience with customer service and administration. My career showcases exceptional frontline customer service abilities, a track record of successful IT troubleshooting, and advanced communication and relationship management skills. By consistently going above and beyond, I have built strong client relationships and maintained their trust. My expertise lies in quickly adapting to new systems and applications, resolving complex IT issues, collaborating with colleagues, maintaining meticulous project records, and consistently delivering exemplary service that positively impacts my employer

• Leadership and Customer Service: Demonstrated excellent team leadership, business administration, and customer service skills as a Shift Manager at Paper Plus and a Customer Service Representative with Countdown in New Zealand.
• Education: Successfully completed professional qualifications, including a Master of Science (Computer Science) and a Bachelor of Science (Computer Science).
• Research and Conference Participation: Actively participated in international conferences to expand IT knowledge: Presented a thesis paper on “Content-Based Image Retrieval (CBIR)” at the IETE conference in Delhi. Shared research findings on “Multi-model Local Ternary Patterns for Content-Based Image Retrieval” at the IJARCS conference in Delhi.

• Effective Communicator: Known for being an outgoing and engaging communicator who fosters positive interactions.
• Strategic Problem Solver: Utilizes strategic thinking to drive positive change and improve processes.
• Resourceful and Efficient: Demonstrates excellent planning and resource management skills, consistently completing tasks on time.
• Inspirational Mentor: A mentoring leader who positively influences and contributes to team dynamics.
• Adaptable and Quick Learner: Excels at learning new skills rapidly and approaches challenges with enthusiasm.
• Energetic and Resilient: Meets new challenges head-on, bringing energy and enthusiasm to every endeavour.